1. There's a thread for server outages in the Announcements section:
viewtopic.php?f=6&t=120682. If the server is down for this long, I'm sure that Jorb or Loftar know about because they're the ones that have taken it down. While this game hasn't seen many updates over the last few months, it's not completely abandoned. If you know what you're looking for, you can see attempts at fixing the latency issues the game has been having since the backup and server migrations occurred this summer.
3. You don't tell them. You just sit and wait patiently.
Opinions expressed in this statement are the authors alone and in no way reflect on the game development values of the actual developers.