Crash at login, intel video card.

The worst monsters in the Hearthlands warp the fabric of space and time..

Crash at login, intel video card.

Postby ltaylormoore » Wed Jun 08, 2011 1:38 pm

Hey,

I'm having a problem with the client crashing as soon as it hits the character selection screen. I've tried this with both the regular client and Enders Client and the outcome is the same either way.

The error I'm getting is as follows.

Code: Select all
#
# A fatal error has been detected by the Java Runtime Environment:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x028981f7, pid=17940, tid=8972
#
# JRE version: 6.0_25-b06
# Java VM: Java HotSpot(TM) Client VM (20.0-b11 mixed mode, sharing windows-x86 )
# Problematic frame:
# C  [PCTBDCore.dll+0xb81f7]
#
# If you would like to submit a bug report, please visit:
#   http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

---------------  T H R E A D  ---------------

Current thread (0x07edc800):  JavaThread "Music player" daemon [_thread_in_native, id=8972, stack(0x066a0000,0x066f0000)]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000000

Registers:
EAX=0x00000000, EBX=0x38674528, ECX=0x02938458, EDX=0x00000000
ESP=0x066eefbc, EBP=0x00000001, ESI=0x19e846b4, EDI=0x00000013
EIP=0x028981f7, EFLAGS=0x00210246

Top of Stack: (sp=0x066eefbc)
0x066eefbc:   066eefd8 02938458 066eefd8 19e846b4
0x066eefcc:   00000013 066ef83c 066ef82c 006f0073
0x066eefdc:   006e0075 00620064 006e0061 002d006b
0x066eefec:   00650064 0075006c 00650078 0067002e
0x066eeffc:   0000006d 00000000 00000000 00000000
0x066ef00c:   00000000 00000000 00000000 00000000
0x066ef01c:   00000000 00000000 00000000 00000000
0x066ef02c:   00000000 00000000 00000000 00000000

Instructions: (pc=0x028981f7)
0x028981d7:   4c 24 0c 56 51 e8 09 1a 04 00 8d 54 24 14 68 58
0x028981e7:   84 93 02 52 66 c7 44 7c 1c 00 00 e8 ad 36 04 00
0x028981f7:   0f b7 10 83 c4 14 33 c9 66 85 d2 74 52 0f b7 d2
0x02898207:   66 83 fa 2f 75 0b 03 cd 0f b7 14 48 66 85 d2 75


Register to memory mapping:

EAX=0x00000000 is an unknown value
EBX=0x38674528 is an oop
{method}
- klass: {other class}
ECX=0x02938458 is an unknown value
EDX=0x00000000 is an unknown value
ESP=0x066eefbc is pointing into the stack for thread: 0x07edc800
EBP=0x00000001 is an unknown value
ESI=
[error occurred during error reporting (printing register info), id 0xc0000005]

Stack: [0x066a0000,0x066f0000],  sp=0x066eefbc,  free space=315k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C  [PCTBDCore.dll+0xb81f7]  DetectBDOrange+0x26a97

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j  com.sun.media.sound.HeadspaceSoundbank.nOpenResource(Ljava/lang/String;)J+0
j  com.sun.media.sound.HeadspaceSoundbank.initialize(Ljava/lang/String;)V+7
j  com.sun.media.sound.HeadspaceSoundbank.<init>(Ljava/net/URL;)V+89
j  com.sun.media.sound.AbstractPlayer.loadDefaultSoundbank()Ljavax/sound/midi/Soundbank;+56
j  com.sun.media.sound.AbstractPlayer.openInternalSynth()V+15
j  com.sun.media.sound.MixerSynth.implOpen()V+51
j  com.sun.media.sound.AbstractMidiDevice.doOpen()V+12
j  com.sun.media.sound.AbstractMidiDevice.open()V+10
j  haven.Music$Player.run()V+74
v  ~StubRoutines::call_stub

---------------  P R O C E S S  ---------------

Java Threads: ( => current thread )
  0x07f87c00 JavaThread "Headspace mixer frame proc thread" daemon [_thread_blocked, id=14012, stack(0x0e190000,0x0e1e0000)]
  0x07edd800 JavaThread "Java Sound Sequencer" [_thread_blocked, id=9808, stack(0x0d900000,0x0d950000)]
  0x07edd400 JavaThread "Java Sound Event Dispatcher" daemon [_thread_blocked, id=19104, stack(0x0d870000,0x0d8c0000)]
  0x07edcc00 JavaThread "Java Sound Event Dispatcher" daemon [_thread_blocked, id=18560, stack(0x0d7e0000,0x0d830000)]
=>0x07edc800 JavaThread "Music player" daemon [_thread_in_native, id=8972, stack(0x066a0000,0x066f0000)]
  0x07edc000 JavaThread "Keep-Alive-Timer" daemon [_thread_blocked, id=13276, stack(0x06610000,0x06660000)]
  0x07edb800 JavaThread "Haven resource loader" daemon [_thread_in_native, id=12476, stack(0x06580000,0x065d0000)]
  0x07edb400 JavaThread "Haven resource loader" daemon [_thread_blocked, id=18736, stack(0x064f0000,0x06540000)]
  0x07edac00 JavaThread "Server time ticker" daemon [_thread_blocked, id=19084, stack(0x0bab0000,0x0bb00000)]
  0x07eda800 JavaThread "Session writer" daemon [_thread_blocked, id=19208, stack(0x0ba20000,0x0ba70000)]
  0x07eda000 JavaThread "Session reader" daemon [_thread_in_native, id=15260, stack(0x0b990000,0x0b9e0000)]
  0x07c6d000 JavaThread "Haven UI thread" [_thread_blocked, id=12604, stack(0x09520000,0x09570000)]
  0x05feb000 JavaThread "Haven resource loader" daemon [_thread_in_native, id=19292, stack(0x07c10000,0x07c60000)]
  0x05fe9c00 JavaThread "Haven resource loader" daemon [_thread_blocked, id=18864, stack(0x07b80000,0x07bd0000)]
  0x05fd0c00 JavaThread "Haven resource loader" daemon [_thread_blocked, id=18604, stack(0x07af0000,0x07b40000)]
  0x05fc9000 JavaThread "Haven resource loader" daemon [_thread_blocked, id=10388, stack(0x076a0000,0x076f0000)]
  0x05f6a400 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=19380, stack(0x06990000,0x069e0000)]
  0x05f72800 JavaThread "Haven main thread" [_thread_blocked, id=17368, stack(0x06900000,0x06950000)]
  0x03522800 JavaThread "AWT-Windows" daemon [_thread_in_native, id=19440, stack(0x06460000,0x064b0000)]
  0x03522000 JavaThread "AWT-Shutdown" [_thread_blocked, id=19168, stack(0x061d0000,0x06220000)]
  0x03521400 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=18908, stack(0x06140000,0x06190000)]
  0x034cc000 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=13068, stack(0x05df0000,0x05e40000)]
  0x034c4c00 JavaThread "C1 CompilerThread0" daemon [_thread_blocked, id=16596, stack(0x05d60000,0x05db0000)]
  0x034c3c00 JavaThread "Attach Listener" daemon [_thread_blocked, id=18540, stack(0x05cd0000,0x05d20000)]
  0x034c0c00 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=18852, stack(0x05c40000,0x05c90000)]
  0x034b9c00 JavaThread "Finalizer" daemon [_thread_blocked, id=9008, stack(0x059b0000,0x05a00000)]
  0x034b8000 JavaThread "Reference Handler" daemon [_thread_blocked, id=14424, stack(0x05920000,0x05970000)]
  0x03889000 JavaThread "main" [_thread_blocked, id=18564, stack(0x026a0000,0x026f0000)]

Other Threads:
  0x0347c400 VMThread [stack: 0x05890000,0x058e0000] [id=18700]
  0x034dd400 WatcherThread [stack: 0x05e80000,0x05ed0000] [id=15328]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
def new generation   total 78656K, used 53172K [0x18070000, 0x1d5c0000, 0x22b10000)
  eden space 69952K,  63% used [0x18070000, 0x1abdd1f8, 0x1c4c0000)
  from space 8704K, 100% used [0x1c4c0000, 0x1cd40000, 0x1cd40000)
  to   space 8704K,   0% used [0x1cd40000, 0x1cd40000, 0x1d5c0000)
tenured generation   total 174784K, used 57261K [0x22b10000, 0x2d5c0000, 0x38070000)
   the space 174784K,  32% used [0x22b10000, 0x262fb7d8, 0x262fb800, 0x2d5c0000)
compacting perm gen  total 12288K, used 6163K [0x38070000, 0x38c70000, 0x3c070000)
   the space 12288K,  50% used [0x38070000, 0x38674ef8, 0x38675000, 0x38c70000)
    ro space 10240K,  51% used [0x3c070000, 0x3c59dc00, 0x3c59dc00, 0x3ca70000)
    rw space 12288K,  55% used [0x3ca70000, 0x3d10c300, 0x3d10c400, 0x3d670000)

Code Cache  [0x03890000, 0x03af8000, 0x05890000)
total_blobs=1562 nmethods=1236 adapters=261 free_code_cache=31062080 largest_free_block=192

Dynamic libraries:
0x00400000 - 0x00424000    C:\Program Files\Haven and Hearth\javaw.exe
0x77140000 - 0x772c0000    C:\Windows\SysWOW64\ntdll.dll
0x76000000 - 0x76100000    C:\Windows\syswow64\kernel32.dll
0x74d80000 - 0x74dc6000    C:\Windows\syswow64\KERNELBASE.dll
0x10000000 - 0x10067000    C:\Program Files (x86)\PC Tools Security\TFEngine\TfWah.dll
0x76260000 - 0x76295000    C:\Windows\syswow64\WS2_32.dll
0x76520000 - 0x765cc000    C:\Windows\syswow64\msvcrt.dll
0x75160000 - 0x75250000    C:\Windows\syswow64\RPCRT4.dll
0x74cb0000 - 0x74d10000    C:\Windows\syswow64\SspiCli.dll
0x74ca0000 - 0x74cac000    C:\Windows\syswow64\CRYPTBASE.dll
0x76890000 - 0x768a9000    C:\Windows\SysWOW64\sechost.dll
0x74d40000 - 0x74d46000    C:\Windows\syswow64\NSI.dll
0x76660000 - 0x76760000    C:\Windows\syswow64\USER32.dll
0x765d0000 - 0x76660000    C:\Windows\syswow64\GDI32.dll
0x76250000 - 0x7625a000    C:\Windows\syswow64\LPK.dll
0x750c0000 - 0x7515d000    C:\Windows\syswow64\USP10.dll
0x767f0000 - 0x76890000    C:\Windows\syswow64\ADVAPI32.dll
0x75270000 - 0x75eb9000    C:\Windows\syswow64\SHELL32.dll
0x74fd0000 - 0x75027000    C:\Windows\syswow64\SHLWAPI.dll
0x763c0000 - 0x7651c000    C:\Windows\syswow64\ole32.dll
0x76cb0000 - 0x76d3f000    C:\Windows\syswow64\OLEAUT32.dll
0x00010000 - 0x0003c000    C:\Program Files (x86)\PC Tools Security\pctgmhk.dll
0x761e0000 - 0x76240000    C:\Windows\system32\IMM32.DLL
0x76a40000 - 0x76b0c000    C:\Windows\syswow64\MSCTF.dll
0x027e0000 - 0x02a2c000    C:\Windows\PCTBDCore.dll
0x76910000 - 0x76a05000    C:\Windows\syswow64\WININET.dll
0x75ec0000 - 0x75ff6000    C:\Windows\syswow64\urlmon.dll
0x762a0000 - 0x763bc000    C:\Windows\syswow64\CRYPT32.dll
0x77110000 - 0x7711c000    C:\Windows\syswow64\MSASN1.dll
0x74dd0000 - 0x74fca000    C:\Windows\syswow64\iertutil.dll
0x74680000 - 0x7476b000    C:\Windows\system32\dbghelp.dll
0x73510000 - 0x73519000    C:\Windows\system32\VERSION.dll
0x73480000 - 0x734a1000    C:\Windows\system32\ntmarta.dll
0x76190000 - 0x761d5000    C:\Windows\syswow64\WLDAP32.dll
0x73280000 - 0x7341e000    C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd\Comctl32.dll
0x73590000 - 0x73610000    C:\Windows\system32\uxtheme.dll
0x75030000 - 0x750b3000    C:\Windows\syswow64\CLBCatQ.DLL
0x7c340000 - 0x7c396000    C:\Program Files (x86)\Java\jre6\bin\msvcr71.dll
0x6d7f0000 - 0x6da9f000    C:\Program Files (x86)\Java\jre6\bin\client\jvm.dll
0x73550000 - 0x73582000    C:\Windows\system32\WINMM.dll
0x73830000 - 0x7387b000    C:\Windows\system32\apphelp.dll
0x6d7a0000 - 0x6d7ac000    C:\Program Files (x86)\Java\jre6\bin\verify.dll
0x6d320000 - 0x6d33f000    C:\Program Files (x86)\Java\jre6\bin\java.dll
0x76240000 - 0x76245000    C:\Windows\syswow64\PSAPI.DLL
0x6d7e0000 - 0x6d7ef000    C:\Program Files (x86)\Java\jre6\bin\zip.dll
0x6d000000 - 0x6d14b000    C:\Program Files (x86)\Java\jre6\bin\awt.dll
0x72d00000 - 0x72d51000    C:\Windows\system32\WINSPOOL.DRV
0x734d0000 - 0x734e3000    C:\Windows\system32\DWMAPI.DLL
0x6d230000 - 0x6d27f000    C:\Program Files (x86)\Java\jre6\bin\fontmanager.dll
0x6d600000 - 0x6d613000    C:\Program Files (x86)\Java\jre6\bin\net.dll
0x07070000 - 0x070c1000    C:\Program Files (x86)\Common Files\PC Tools\Lsp\PCTLsp.dll
0x74a80000 - 0x74abc000    C:\Windows\system32\mswsock.dll
0x74b40000 - 0x74b46000    C:\Windows\System32\wship6.dll
0x6d620000 - 0x6d629000    C:\Program Files (x86)\Java\jre6\bin\nio.dll
0x08060000 - 0x080ad000    C:\Program Files\Haven and Hearth\jogl.dll
0x6fad0000 - 0x6fb98000    C:\Windows\system32\OPENGL32.dll
0x6f8c0000 - 0x6f8e2000    C:\Windows\system32\GLU32.dll
0x6f9c0000 - 0x6faa7000    C:\Windows\system32\DDRAW.dll
0x6f9b0000 - 0x6f9b6000    C:\Windows\system32\DCIMAN32.dll
0x76b10000 - 0x76cad000    C:\Windows\syswow64\SETUPAPI.dll
0x74d50000 - 0x74d77000    C:\Windows\syswow64\CFGMGR32.dll
0x75250000 - 0x75262000    C:\Windows\syswow64\DEVOBJ.dll
0x72fd0000 - 0x72fe6000    C:\Windows\system32\CRYPTSP.dll
0x72f90000 - 0x72fcb000    C:\Windows\system32\rsaenh.dll
0x73130000 - 0x73147000    C:\Windows\system32\USERENV.dll
0x73120000 - 0x7312b000    C:\Windows\system32\profapi.dll
0x74a70000 - 0x74a80000    C:\Windows\system32\NLAapi.dll
0x72f30000 - 0x72f74000    C:\Windows\system32\DNSAPI.dll
0x74a60000 - 0x74a68000    C:\Windows\System32\winrnr.dll
0x74a50000 - 0x74a60000    C:\Windows\system32\napinsp.dll
0x74a30000 - 0x74a42000    C:\Windows\system32\pnrpnsp.dll
0x74a00000 - 0x74a27000    C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
0x74bd0000 - 0x74bd5000    C:\Windows\System32\wshtcpip.dll
0x73100000 - 0x7311c000    C:\Windows\system32\IPHLPAPI.DLL
0x730f0000 - 0x730f7000    C:\Windows\system32\WINNSI.DLL
0x749f0000 - 0x749f6000    C:\Windows\system32\rasadhlp.dll
0x74ac0000 - 0x74af8000    C:\Windows\System32\fwpuclnt.dll
0x6d350000 - 0x6d356000    C:\Program Files (x86)\Java\jre6\bin\jawt.dll
0x080b0000 - 0x080b5000    C:\Program Files\Haven and Hearth\jogl_awt.dll
0x09570000 - 0x0a013000    C:\Windows\system32\ig4icd32.dll
0x6d780000 - 0x6d788000    C:\Program Files (x86)\Java\jre6\bin\sunmscapi.dll
0x6d510000 - 0x6d534000    C:\Program Files (x86)\Java\jre6\bin\jsound.dll
0x6d540000 - 0x6d548000    C:\Program Files (x86)\Java\jre6\bin\jsoundds.dll
0x06780000 - 0x067f2000    C:\Windows\system32\DSOUND.dll
0x6aec0000 - 0x6aee5000    C:\Windows\system32\POWRPROF.dll
0x0bb00000 - 0x0bb39000    C:\Windows\system32\MMDevAPI.DLL
0x72e20000 - 0x72f15000    C:\Windows\system32\PROPSYS.dll
0x730c0000 - 0x730f0000    C:\Windows\system32\wdmaud.drv
0x73470000 - 0x73474000    C:\Windows\system32\ksuser.dll
0x73450000 - 0x73457000    C:\Windows\system32\AVRT.dll
0x70680000 - 0x706b6000    C:\Windows\system32\AUDIOSES.DLL
0x73190000 - 0x73198000    C:\Windows\system32\msacm32.drv
0x73520000 - 0x73534000    C:\Windows\system32\MSACM32.dll
0x730b0000 - 0x730b7000    C:\Windows\system32\midimap.dll

VM Arguments:
jvm_args: -Xms256m -Xmx512m
java_command: haven.jar moltke.seatribe.se -r ./res
Launcher Type: SUN_STANDARD

Environment Variables:
PATH=C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Windows Live\Shared;;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\
USERNAME=Tayl
OS=Windows_NT
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 37 Stepping 5, GenuineIntel



---------------  S Y S T E M  ---------------

OS: Windows 7 Build 7600

CPU:total 4 (2 cores per cpu, 2 threads per core) family 6 model 37 stepping 5, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, sse4.1, sse4.2, popcnt, ht

Memory: 4k page, physical 3977776k(1979808k free), swap 7953652k(5059200k free)

vm_info: Java HotSpot(TM) Client VM (20.0-b11) for windows-x86 JRE (1.6.0_25-b06), built on Apr 14 2011 01:04:32 by "java_re" with MS VC++ 7.1 (VS2003)

time: Tue Jun 07 00:45:45 2011
elapsed time: 24 seconds



I'm using a Windows 7 OS with an Intel Core i3 laptop. I tried seeing if there was a similar way to get it to work as the nvidia fix, but I cannot see where I can translate one fix to the other.

If anyone could help me out with this, I would greatly appreciate it.
ltaylormoore
 
Posts: 6
Joined: Thu Jul 29, 2010 1:06 am

Re: Crash at login, intel video card.

Postby borka » Fri Jun 10, 2011 1:48 am

Looks like you have PC Tools Spyware Doctor installed - deinstall (or disable the process "PCTBDCore.dll" in Taskmanager to check if it's the cause )...

if taskmanager isn't showing it you can use Sysinternals (Microsoft) Processexplorer to stop or suspend process
http://download.sysinternals.com/Files/ ... plorer.zip
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Re: Crash at login, intel video card.

Postby ltaylormoore » Sun Jun 12, 2011 1:21 am

I've disabled PCTools but it's still crashing. I think I may have to just give up on this game ever working for me.
ltaylormoore
 
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Re: Crash at login, intel video card.

Postby loftar » Wed Jun 15, 2011 2:41 am

Disabling it probably isn't enough. See this thread for more details.
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Re: Crash at login, intel video card.

Postby ltaylormoore » Wed Jun 15, 2011 6:34 pm

Yay! It worked! Danke!!!!
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