Can't find solution to launch exception

[Silicon_E]

You might try verifying your connection is stable by pinging the game server (game.havenandhearth.com) and/or flushing Haven from your Java cache so that it redownloads. An error in a file would cause the same.

I tried pinging the game server, and got this result:

hnh ping.png

I also tried clearing the Java cache, but running autohaven.jnlp still gives the same error as a wrapped exception and a new exception as follows:

com.sun.deploy.net.FailedDownloadException: Unable to load resource: http://game.havenandhearth.com/java/hafen-res.jnlp
at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
at com.sun.deploy.net.DownloadEngine.downloadResource(Unknown Source)
at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)
at com.sun.deploy.cache.ResourceProviderImpl.getJreResource(Unknown Source)
at com.sun.javaws.LaunchDownload._downloadExtensionsHelper(Unknown Source)
at com.sun.javaws.LaunchDownload.downloadExtensionsHelper(Unknown Source)
at com.sun.javaws.LaunchDownload.downloadExtensions(Unknown Source)
at com.sun.javaws.Launcher.prepareLaunchFile(Unknown Source)
at com.sun.javaws.Launcher.prepareAllResources(Unknown Source)
at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
at com.sun.javaws.Launcher.launch(Unknown Source)
at com.sun.javaws.Main.launchApp(Unknown Source)
at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
at com.sun.javaws.Main.access$000(Unknown Source)
at com.sun.javaws.Main$1.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

[Granger]

Please repeat the ping with -n 1000 option (posting the statistics at the end is enough) so we can see if the packet lost was a fluke or an indication of a problem.

[borka]

A traceroute might help too

tracert.bat

Code: Select all

c:\windows\system32\tracert 213.239.201.139
pause

[Silicon_E]

Please repeat the ping with -n 1000 option (posting the statistics at the end is enough) so we can see if the packet lost was a fluke or an indication of a problem.

Tried pinging 100 times, requests timed out in no particular pattern.

Ping statistics for 2a01:4f8:130:7393::2:
Packets: Sent = 100, Received = 96, Lost = 4 (4% loss),
Approximate round trip times in milli-seconds:
Minimum = 162ms, Maximum = 215ms, Average = 170ms

[Granger]

Are you able to download http://game.havenandhearth.com/java/hafen-res.jnlp with the browser?

[Silicon_E]

Are you able to download http://game.havenandhearth.com/java/hafen-res.jnlp with the browser?

Downloaded fine, but cannot launch with exception:

com.sun.deploy.net.FailedDownloadException: Unable to load resource: http://game.havenandhearth.com/java/builtin-res.jar
at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
at com.sun.deploy.net.DownloadEngine.downloadResource(Unknown Source)
at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)
at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)
at com.sun.javaws.LaunchDownload$DownloadTask.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

And wrapped exception:

java.net.SocketException: Unexpected end of file from server
at sun.net.www.http.HttpClient.parseHTTPHeader(Unknown Source)
at sun.net.www.http.HttpClient.parseHTTP(Unknown Source)
at sun.net.www.http.HttpClient.parseHTTPHeader(Unknown Source)
at sun.net.www.http.HttpClient.parseHTTP(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.access$200(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection$9.run(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection$9.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.AccessController.doPrivilegedWithCombiner(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at com.sun.deploy.net.HttpUtils.followRedirects(Unknown Source)
at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)
at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)
at com.sun.deploy.net.BasicHttpRequest.doGetRequest(Unknown Source)
at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
at com.sun.deploy.net.DownloadEngine.downloadResource(Unknown Source)
at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)
at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)
at com.sun.javaws.LaunchDownload$DownloadTask.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

[Granger]

Strange virus scanner?

In case you have a virus scanner: please try with it disabled.
Same with firewall: please check that you did not block java from accessing the network...

[Silicon_E]

In case you have a virus scanner: please try with it disabled.
Same with firewall: please check that you did not block java from accessing the network...

Disabling the firewall doesn't affect launch with either .jnlp file, and I don't run a virus scanner.

Any specific version of Java that is confirmed to be compatible with the game?

[Granger]

Do you have DSL?

If so: problem could be with the MTU
http://www.richard-slater.co.uk/archive ... windows-8/

[loftar]

Can you download http://game.havenandhearth.com/java/hafen-res.jar with the browser?