Customer Support?

[h3retostay]

after you spent a weekend on the 'shitty game from immature developers that's going slowly down the drain' instead of going out to meet someone and getting laid?

Coming from the guy who is constantly posting on this forum
Why do I get a sense of projection from this?

Be happy that they don't terminate your account for posts like this, as would happen to you with quite many other 'paid' games these days.

I'm allowed to have an open discussion on the state of a game that I pay for.
You need to grow up

[Granger]

after you spent a weekend on the 'shitty game from immature developers that's going slowly down the drain' instead of going out to meet someone and getting laid?

Coming from the guy who is constantly posting on this forum
Why do I get a sense of projection from this?

You shouldn't project your mindset onto others

Be happy that they don't terminate your account for posts like this, as would happen to you with quite many other 'paid' games these days.

I'm allowed to have an open discussion on the state of a game that I pay for.

A game (and the developers of it) that was so shitty that you kept playing it for nine years, even with it constantly going further down the drain?
Yea, right.

But possibly they should add a support token to their offer which would allow access to some of their time - I suggest to follow the lead of microsoft when it comes to pricing for this option. This to avoid massively increase pricing on all their subscription plans, which would be needed to distribute, over all subscribers, the additional costs that would be generated by providing the kind of support you ask for.

Then you could pay for support.

Which currently you simply don't as you only pay to access perks inside the game, not for a support contract, as you already knew before buying the subscription (or token).

You need to grow up

Projecting again?

Have a nice weekend.

[jorb]

Seeing how we are actually paying for this game now I don't think the generic "boohoo sorry not sorry" take on bugs is acceptable... Throughout the history of Haven jorb has said that to anyone affected by a bug. Someone killed you with cliff jumping? "Boohoo" You died because of some other bs bug? "Sucks for you! Here's a cape" That was alright when people had not been paying for the game but now we are paying you guys for something that is supposed to resemble a decent game. Instead we get a game that constantly crashes with every update, where the developers don't actually play the game like the rest of us with no clue how true factions work, and where the devs never own up to anything. Jorb acts like a child anytime he is confronted on an issue and never gives a clear answer. The way he handles situations is mind blowing to me... I've been playing this game for a long time and it's slowly going down the drain in terms of content and dev support. We're not just playing you're shitty free 2d game anymore, time to start acting like it guys...

Paying is your choice, and it entitles you to nothing beyond what the store specifies. Anything else is you not managing your expectations, or us overdelivering. The game has been going slowly down the drain since 2009.

paying you guys for something that is supposed to resemble a decent game.

We've never claimed anything except eternal alpha status.

constantly crashes with every update

The game hasn't crashed in weeks. This is a completely generic complaint that you just randomly throw out and assume to be true. It isn't. The game is very stable, and has an uptime of, what, 99%+?

Jorb acts like a child

I occasionally respond in kind...

if you honestly rubbed your 2 brain cells together and came to the conclusion that rather than actually using the haven and hearth combat system, that whales should instead just bash the knarr and drown every player, then I hope you cease having children. That is probably the single dumbest mechanic you've ever thought up, and you should be ashamed of yourself. I award you no points, and may God have mercy on your soul.

... to the kind of wonderful commentary I somtimes get, but apart from that I am both available and ready to answer your questions. Shoot me a PM. What have we not "owned up" to?

You're evidently eager to jump on the jorb is shit bandwagon, and that's fine, but you haven't presented anything substantial worth discussing. Is there any particular mechanic you'd like to see change?

[borka]

Thanks to the gods the drain is jammed

Guess i need to show some love today again ...

... confessions of a lowbie

[Kaios]

And who does the fault lay with for that, the player or the developer?

Are you implying that the developers are wrong because they have an unavoidably different perspective from us players?

What? No. You were saying that the devs know exactly how a mechanic should work and so they test it in that manner. Why don't they just explain certain mechanics when they implement them instead and how they would like them to work in that case? Then when we test we would actually know to say, "hey, I tried this thing and didn't get the expected result. I guess it's a bug" which might also reduce the amount of times someone discovers a bug like that and assumes it's intended because the devs were too vague in explaining it and it goes unreported for who knows how long.

I am happy we get the patch notes we get. Of course they could be better, but how long should they spend. I bet if you asked nicely jorb might tell you the amount of time he already spends writing the patch notes and reading/responding to the following drama.

Personally I would really like it if they told us the expected requirements for new monsters, like you need 4 knarrs with a combined 5000 is to kill a whale, but I understand the desire for mystery.

Knowing how strong a mob could be and how risky it might be to fight is exactly the kind of information we should be privy too. I don't mean they have to reveal every single tiny aspect of a mechanic ruining the fun of discovery and exploration but dang what exactly was fun for those guys fighting the whale for the first time to have their knarr and bodies blown up.

He can't be spending that much time on patch notes if he forgets to add stuff like which satiation a new drink reduces until someone asks about it.

[jorb]

He can't be spending that much time on patch notes if he forgets to add stuff like which satiation a new drink reduces until someone asks about it.

Yeah, he's lazy.

[Pills]

Paying is your choice

You are correct that its a choice, however not if you want to remain competitive in this game considering this game is literally the definition of pay to win with the character development rate, therefore forcing people who take the game seriously to have to pay subscriptions if they don't have hundreds of tokens saved up from trading last world. And even at that point, somebody still paid for those tokens.

I'd wager if you removed development rate from subscriptions that you wouldn't see any loss in sales because people like the inventory size bonus. And atleast then it would be a lot fairer to say "you don't have to pay". Pay to win sucks donkey dick. Atleast verification bonus is a one time payment.

[jordancoles]

He can't be spending that much time on patch notes if he forgets to add stuff like which satiation a new drink reduces until someone asks about it.

Yeah, he's lazy.

It is known.

[Fierce_Deity]

Thread wasn't intended for bashing the devs or ripping apart how they test things. Testing is an infinite rabbit hole and for the most part is handled alright.

On topic: I think that in instances where a body disintegrates for whatever reason, it would be a reasonable middle ground to grant those players normal inheritance so they need not collect over 70 numen points. But its a slippery slope, for anything like this to work checks need to be placed on bodies to make sure they exist as long as they should. A body that has not turned to a skeleton shouldn't ever vanish, and I bet there are clever ways to track their status until that point. If a bug proves too difficult to stomp on then implement a safety net.

[Ardennesss]