I've just bought the game.
My reaction to a non-declared server downtime doesn't seem too bad to me.
I mean in any other games, when servers are going down, you are told so.
Then when server goes down, and I'm feeling upset because I've just bought the game a few minutes ago, I feel like it's normal to get a clear answer.
What I got was : "poor boy" and post sent to trash.
So yea, as an idea, I suggest a cooler moderation.
Be nice.