my account stolen

[Sverek]

Hello.
My second account was stolen. The first was not tied to a post and it broke a few months ago. The second at the same time has been hacked, but I recovered the password. This time to crack the password and e-mail address changed.
On the first account I wrote a letter to developers, but received no reply. Apparently they do not care or letter lost in the mail.
Here is the text of a letter about changing e-mail:

"Greetings,
This e-mail is to notify you that the e-mail address on your
Haven & Hearth account "Sverelka" has just been changed. If this takes
you by surprise or you otherwise suspect shenanigans being afoot, you
should probably seek support. Otherwise, feel free to further ignore
this message.

The new address is <Expert0405@yandex.ru>.

Faithfully yours,

The Seatribe team"

I can not undo this action and return the account ... My e-mail was sverel@inbox.ru

Players Be careful your accounts at risk, since they have little protection or what not.

screenshot: http://shot.qip.ru/00cMaS-6UvvpmkBm/

[Arcanist]

And you didn't give the password to anyone?

[TeckXKnight]

Please send a pm to jorb or loftar directly on the forums to sooner bring it to their attention.

[loftar]

This time to crack the password

I notice from the logs that whoever changed the e-mail address did not "crack" the password. He logged right into the account, so it is quite clear that he knew it, quite simply. Given this, it is not entirely easy for me to know whether it is true that he "took" the account, or if it was his and it's you who're trying to take it by trying to convince me that it's yours. Or, for that matter, if this is simply a conflict between the owners of a shared account that is simply not my business.

[borka]

Svetlana are you sure you had a strong password that you didn't share ?

[jtpitner]

I have had this ant for a while not sure whats going on with you bro...

[Sverek]

First, the password was changed, then changed the mail: http://shot.qip.ru/00cMaS-6UvvpmkBI/

My account was hacked 2 times. Password was difficult to 13 characters with numbers and letters. The problem is not that I'm sorry, but the fact that the protection of your account is very weak. Mail notification comes only and there is no way to cancel or confirm the action. Conflicts with someone who knew my password I did not have, we have been friends well and I trust him. I know my accounts I will not return. And on the forum wrote for people to be careful and have made very strong passwords and change them often. What would crack a password was a very long time. In the game I do not want to go back. Again, start with 0 I do not feel like it.

[Sverek]

If you can make the account protection more reliable with confirmation by email or phone, for example. Then such problems as I have will become much smaller.
Regards and all the best.

[Saxony4]

quit downloading keyloggers and you wont have this problem

[stickman]

Has anyone ever legitametly used the change email function? I dont know why it exists.

If that feature must be kept then should lock the account for 48 hours after the email account is changed and send a reversal link instead of a notification email to the original address.