The most appropriate post about this from jorb (never from loftar... he's too busy running the server) is from something like May of last year. Guess those "out of date" posts are more relevant than you think.
However, about the most recent server issues, it'll get fixed when there's time. Working on a commercial project with deadlines is a lot different than working on a hobby game. It could just be something simple and be done in a day or two, or it could be a complex issue requiring a week or two worth of time. Patience and understanding goes a long way with this community, even if a big majority does act like complete asses.