Vaku wrote:I am becoming absolutely fed up that I am now entering my seventh day with no response from Trion Customer support.
I want you,
reader, to look at what players have to deal with.
At no fault of my own, I receive this message from Trion Worlds Customer Support (trionworld1@mailwc.custhelp.com)

Take a keen note that Trion Worlds identifies my account was compromised, and still, as a paying customer, they strip my account of the ability to use their apparently well-received Live-Chat service. I am forced to submit a ticket into this company's dysfunctional Customer Support System.
Upon completing the required step of 'securing my account' as directed, I am greeted with this page:

Boxed in red is a complete lie. Players who are victims of hacking are forced to endure a much longer wait period than 72 hours. All across the forum players are acknowledging days or weeks longer than that which is ensured by this statement, "A member of our support team will get back to you within 72 hours."
Instead of acknowledging Trion Worlds, Inc. has a security breach, where player accounts are being hacked and banned, this company does nothing to secure their players' information.
Why is there no one in the ranks of this company who argues to improve efforts of customer security, to lock security breaches, send a mass e-mail to change your password, and disallow bank accounts to remain connected to player accounts?
It's complete nonsense enduring this company's inaction.
Ultimately, paying customers, present and future, must remain as victims, with only e-mails like these to stare at, completely unanswered!

What gives, Trion? At the very least, Evan "Scapes" Berman, Senior Community Relations Manager could answer some of this nonsense.