My Game Crashes While It's Loading

[EyedHero]

My game would work fine.. if I was able to start it. Basically, I log in and it begins loading the game. After it gets to 'building map', it flashes between that and 'building map 'queued''. After it does this a few times, I hear ambiance and then the game closes. At this point a notepad file pops up on my desktop and the beginning part says, "
#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x2b511880, pid=27160, tid=26160
#
# JRE version: Java(TM) SE Runtime Environment (8.0_60-b27) (build 1.8.0_60-b27)
# Java VM: Java HotSpot(TM) Client VM (25.60-b23 mixed mode windows-x86 )
# Problematic frame:
# C [ig4icd32.dll+0xa1880]
#
# Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
#
# If you would like to submit a bug report, please visit:
# http://bugreport.java.com/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#"

Any help on how I could get Haven and Hearth to run properly?

[loftar]

# C [ig4icd32.dll+0xa1880]

This means you have the infamous buggy Intel graphics driver -- the crash is in the driver, not in the client. I'm not sure, but there's a chance that updating the driver might help.

Also, are you actually running a 32-bit system? If not, you may want to update to 64-bit Java.

[EyedHero]

I installed the latest drivers. I still get the same error message. And Haven and Hearth still doesn't work.

[MagicManICT]

More information about which GPU/chipsets you have installed and OS would be helpful in troubleshooting this further.

If you have an expasion graphics processor installed, make sure it is set to run OpenGL or that the on board GPU is completely disabled. This is frequently a problem.

[EyedHero]

How would I get more information on my system? I haven't had the computer very long, so I haven't really looked at the system.

[EyedHero]

Does this help?

Code: Select all

   Card name: Intel(R) Q45/Q43 Express Chipset
       Manufacturer: Intel Corporation
          Chip type: Intel(R) 4 Series Express Chipset Family
           DAC type: Internal
         Device Key: Enum\PCI\VEN_8086&DEV_2E12&SUBSYS_04201028&REV_03
     Display Memory: 1695 MB
   Dedicated Memory: 64 MB
      Shared Memory: 1631 MB
       Current Mode: 1280 x 1024 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: SyncMaster
         Monitor Id: SAM011E
        Native Mode: 1280 x 1024(p) (60.020Hz)
        Output Type: HD15
        Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2869 (English)
     Driver Version: 8.15.10.2869
        DDI Version: 10
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 11/14/2012 17:57:04, 6549504 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B78E66-6D52-11CF-AD78-2A24A3C2C535}
          Vendor ID: 0x8086
          Device ID: 0x2E12
          SubSys ID: 0x04201028
        Revision ID: 0x0003
 Driver Strong Name: oem6.inf:IntelGfx.NTamd64.6.0:iEGL0:8.15.10.2869:pci\ven_8086&dev_2e12
     Rank Of Driver: 00E62001


[MagicManICT]

yes, that was what I was looking for. You didn't mention which version of Windows you're running (I'm guessing 8.x from the driver version), but from a chart I'm looking at, the driver is missing some of the OpenGL support, and is why your drivers are showing as the crash. I'm linking that chart mostly for loftar if he cares. Looks like some of the drivers are just flat bugged, but the drivers that aren't bugged are (if I'm reading right) for XP....

[loftar]

igdumd64.dll

That sure makes it sound like you have a 64-bit system. If so, you may want to try, as I said, to upgrade to 64-bit Java if only to see if the 64-bit version of the driver lacks the bug in question.

[EyedHero]

Yes, I have a 64-bit system and Windows 7. I uninstalled Java and then reinstalled it (64-bit version) but it didn't fix it.

[EyedHero]

And now it's telling me this!

(Edit: It's not telling me this anymore.)

java.lang.ArrayIndexOutOfBoundsException: 36
at haven.GLState$Applier.apply(GLState.java:516)
at haven.GOut.apply(GOut.java:256)
at haven.TexGL.render(TexGL.java:334)
at haven.Tex.crender(Tex.java:90)
at haven.Tex.crender(Tex.java:95)
at haven.GOut.image(GOut.java:175)
at haven.SSWidget.draw(SSWidget.java:43)
at haven.Widget.draw(Widget.java:614)
at haven.Widget.draw(Widget.java:619)
at haven.Widget.draw(Widget.java:614)
at haven.Widget.draw(Widget.java:619)
at haven.GameUI.draw(GameUI.java:583)
at haven.Widget.draw(Widget.java:614)
at haven.Widget.draw(Widget.java:619)
at haven.RootWidget.draw(RootWidget.java:65)
at haven.UI.draw(UI.java:140)
at haven.HavenPanel.rootdraw(HavenPanel.java:289)
at haven.HavenPanel.run(HavenPanel.java:530)
at java.lang.Thread.run(Unknown Source)

It also says this in the console.

Sep 25, 2015 3:11:23 PM java.util.prefs.WindowsPreferences <init>
WARNING: Could not open/create prefs root node Software\JavaSoft\Prefs at root 0x80000002. Windows RegCreateKeyEx(...) returned error code 5.