From the Hearth Shoppe: "Purchased cosmetic items (such as hats) are added as permanent upgrades to your account, and can always be retrieved again from your Hearth Fire if lost or stolen."
So where did my LED cap go? I was showing it to another player, and a message popped up that said something like "...vanished in thin air." I thought, based on the above quote, that I could let her wear it, and just grab it back out of my hearth fire when I wanted it back. What part of this did I misunderstand? Is "loan" a separate action from "lost or stolen?" I had put it in the "bandy" window, if that makes any difference. It disappeared when she tried to take it. It is not available in my hearth fire. Is there any other way to retrieve it?