Game crashes

[Ayane]

So i think i accidental checked "always trust this publisher" or smth, and after that the game started opening and then crushing after i log in.
I removed the check - same thing. Reinstalled java - same thing. Then i downloaded the client and it also crashes. Except it actually leaves a log and this is what it said

hs_err_pid1684



#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x100a3b37, pid=1684, tid=3220
#
# JRE version: 6.0_21-b07
# Java VM: Java HotSpot(TM) Client VM (17.0-b17 mixed mode, sharing windows-x86 )
# Problematic frame:
# C [PCTBDCore.dll+0xa3b37]
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

--------------- T H R E A D ---------------

Current thread (0x0402c400): JavaThread "Music player" daemon [_thread_in_native, id=3220, stack(0x0d420000,0x0d470000)]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000000

Registers:
EAX=0x00000000, EBX=0x33198f48, ECX=0x10130d00, EDX=0x00000000
ESP=0x0d46f21c, EBP=0x00000001, ESI=0x22d9b0f4, EDI=0x00000013
EIP=0x100a3b37, EFLAGS=0x00210246

Top of Stack: (sp=0x0d46f21c)
0x0d46f21c: 0d46f238 10130d00 0d46f238 22d9b0f4
0x0d46f22c: 00000013 0d46fa9c 0d46fa8c 006f0073
0x0d46f23c: 006e0075 00620064 006e0061 002d006b
0x0d46f24c: 00650064 0075006c 00650078 0067002e
0x0d46f25c: 0000006d 00000000 00000000 00000000
0x0d46f26c: 00000000 00000000 00000000 00000000
0x0d46f27c: 00000000 00000000 00000000 00000000
0x0d46f28c: 00000000 00000000 00000000 00000000

Instructions: (pc=0x100a3b37)
0x100a3b27: 0d 13 10 52 66 c7 44 7c 1c 00 00 e8 25 6e 03 00
0x100a3b37: 0f b7 10 83 c4 14 33 c9 66 85 d2 74 52 0f b7 d2


Stack: [0x0d420000,0x0d470000], sp=0x0d46f21c, free space=13c0d46ed50k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [PCTBDCore.dll+0xa3b37]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j com.sun.media.sound.HeadspaceSoundbank.nOpenResource(Ljava/lang/String;)J+0
j com.sun.media.sound.HeadspaceSoundbank.initialize(Ljava/lang/String;)V+7
j com.sun.media.sound.HeadspaceSoundbank.<init>(Ljava/net/URL;)V+89
j com.sun.media.sound.AbstractPlayer.loadDefaultSoundbank()Ljavax/sound/midi/Soundbank;+56
j com.sun.media.sound.AbstractPlayer.openInternalSynth()V+15
j com.sun.media.sound.MixerSynth.implOpen()V+51
j com.sun.media.sound.AbstractMidiDevice.doOpen()V+12
j com.sun.media.sound.AbstractMidiDevice.open()V+10
j haven.Music$Player.run()V+74
v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
0x036cd000 JavaThread "Headspace mixer frame proc thread" daemon [_thread_blocked, id=3380, stack(0x0d760000,0x0d7b0000)]
0x04014800 JavaThread "Java Sound Sequencer" [_thread_blocked, id=2112, stack(0x0d710000,0x0d760000)]
0x03e15400 JavaThread "Java Sound Event Dispatcher" daemon [_thread_blocked, id=2444, stack(0x0d6c0000,0x0d710000)]
0x03e14c00 JavaThread "Java Sound Event Dispatcher" daemon [_thread_blocked, id=2580, stack(0x0d670000,0x0d6c0000)]
=>0x0402c400 JavaThread "Music player" daemon [_thread_in_native, id=3220, stack(0x0d420000,0x0d470000)]
0x03d9f400 JavaThread "Haven resource loader" daemon [_thread_blocked, id=3228, stack(0x0d3d0000,0x0d420000)]
0x0402f400 JavaThread "Server time ticker" daemon [_thread_blocked, id=3288, stack(0x0d380000,0x0d3d0000)]
0x0c333400 JavaThread "Session writer" daemon [_thread_blocked, id=2776, stack(0x0d330000,0x0d380000)]
0x03ebd400 JavaThread "Session reader" daemon [_thread_in_native, id=3300, stack(0x03bd0000,0x03c20000)]
0x03d8c800 JavaThread "Haven UI thread" [_thread_blocked, id=3376, stack(0x0cb30000,0x0cb80000)]
0x03d7e800 JavaThread "Haven resource loader" daemon [_thread_in_native, id=3252, stack(0x04270000,0x042c0000)]
0x0360ec00 JavaThread "Haven main thread" [_thread_blocked, id=3280, stack(0x04190000,0x041e0000)]
0x02d2b800 JavaThread "Error reporter" daemon [_thread_blocked, id=472, stack(0x03500000,0x03550000)]
0x03ceb000 JavaThread "javawsApplicationMain" [_thread_blocked, id=3484, stack(0x04140000,0x04190000)]
0x03cea800 JavaThread "TimerQueue" daemon [_thread_blocked, id=1692, stack(0x03c70000,0x03cc0000)]
0x0370d000 JavaThread "AWT-EventQueue-1" [_thread_blocked, id=3260, stack(0x03c20000,0x03c70000)]
0x03627800 JavaThread "AWT-EventQueue-0" [_thread_in_native, id=1360, stack(0x03b80000,0x03bd0000)]
0x03623c00 JavaThread "AWT-Shutdown" [_thread_blocked, id=1464, stack(0x03b30000,0x03b80000)]
0x02cb0c00 JavaThread "CacheCleanUpThread" daemon [_thread_blocked, id=1600, stack(0x035a0000,0x035f0000)]
0x02d20800 JavaThread "CacheMemoryCleanUpThread" daemon [_thread_blocked, id=2952, stack(0x03550000,0x035a0000)]
0x00398800 JavaThread "DestroyJavaVM" [_thread_blocked, id=760, stack(0x003b0000,0x00400000)]
0x02d1a400 JavaThread "Javaws Secure Thread" daemon [_thread_blocked, id=2748, stack(0x034b0000,0x03500000)]
0x02d19000 JavaThread "AWT-Windows" daemon [_thread_in_native, id=3964, stack(0x00920000,0x00a20000)]
0x02d16000 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=2756, stack(0x03090000,0x030e0000)]
0x02cb7800 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=1388, stack(0x02fe0000,0x03030000)]
0x02c7ec00 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=2672, stack(0x02f30000,0x02f80000)]
0x02c7bc00 JavaThread "CompilerThread0" daemon [_thread_blocked, id=2708, stack(0x02ee0000,0x02f30000)]
0x02c77000 JavaThread "Attach Listener" daemon [_thread_blocked, id=2712, stack(0x02e90000,0x02ee0000)]
0x02c75800 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=2624, stack(0x02e40000,0x02e90000)]
0x02c72000 JavaThread "Finalizer" daemon [_thread_blocked, id=2704, stack(0x02df0000,0x02e40000)]
0x02c6d400 JavaThread "Reference Handler" daemon [_thread_blocked, id=3988, stack(0x02da0000,0x02df0000)]

Other Threads:
0x02c6c000 VMThread [stack: 0x02d50000,0x02da0000] [id=3896]
0x02c89400 WatcherThread [stack: 0x02f80000,0x02fd0000] [id=2716]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
def new generation total 20480K, used 14370K [0x22970000, 0x23fa0000, 0x27ec0000)
eden space 18240K, 72% used [0x22970000, 0x23644580, 0x23b40000)
from space 2240K, 55% used [0x23b40000, 0x23c74560, 0x23d70000)
to space 2240K, 0% used [0x23d70000, 0x23d70000, 0x23fa0000)
tenured generation total 45284K, used 44364K [0x27ec0000, 0x2aaf9000, 0x32970000)
the space 45284K, 97% used [0x27ec0000, 0x2aa130b8, 0x2aa13200, 0x2aaf9000)
compacting perm gen total 12288K, used 8358K [0x32970000, 0x33570000, 0x36970000)
the space 12288K, 68% used [0x32970000, 0x33199978, 0x33199a00, 0x33570000)
ro space 10240K, 51% used [0x36970000, 0x36e9b700, 0x36e9b800, 0x37370000)
rw space 12288K, 54% used [0x37370000, 0x37a076c0, 0x37a07800, 0x37f70000)

Dynamic libraries:
0x00400000 - 0x00424000 C:\Program Files\Java\jre6\bin\javaw.exe
0x7c900000 - 0x7c9b2000 C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c8f5000 C:\WINDOWS\system32\kernel32.dll
0x77dd0000 - 0x77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 - 0x77f02000 C:\WINDOWS\system32\RPCRT4.dll
0x77fe0000 - 0x77ff1000 C:\WINDOWS\system32\Secur32.dll
0x77d40000 - 0x77dd0000 C:\WINDOWS\system32\USER32.dll
0x77f10000 - 0x77f58000 C:\WINDOWS\system32\GDI32.dll
0x7c340000 - 0x7c396000 C:\Program Files\Java\jre6\bin\msvcr71.dll
0x6d800000 - 0x6daa7000 C:\Program Files\Java\jre6\bin\client\jvm.dll
0x76b40000 - 0x76b6d000 C:\WINDOWS\system32\WINMM.dll
0x6d7b0000 - 0x6d7bc000 C:\Program Files\Java\jre6\bin\verify.dll
0x6d330000 - 0x6d34f000 C:\Program Files\Java\jre6\bin\java.dll
0x6d000000 - 0x6d14a000 C:\Program Files\Java\jre6\bin\awt.dll
0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV
0x77c10000 - 0x77c68000 C:\WINDOWS\system32\msvcrt.dll
0x76390000 - 0x763ad000 C:\WINDOWS\system32\IMM32.dll
0x774e0000 - 0x7761c000 C:\WINDOWS\system32\ole32.dll
0x773d0000 - 0x774d2000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\COMCTL32.dll
0x77f60000 - 0x77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
0x6d290000 - 0x6d298000 C:\Program Files\Java\jre6\bin\hpi.dll
0x76bf0000 - 0x76bfb000 C:\WINDOWS\system32\PSAPI.DLL
0x5ad70000 - 0x5ada8000 C:\WINDOWS\system32\uxtheme.dll
0x6d7f0000 - 0x6d7ff000 C:\Program Files\Java\jre6\bin\zip.dll
0x10000000 - 0x10219000 C:\WINDOWS\PCTBDCore.dll
0x771b0000 - 0x77258000 C:\WINDOWS\system32\WININET.dll
0x77a80000 - 0x77b14000 C:\WINDOWS\system32\CRYPT32.dll
0x77b20000 - 0x77b32000 C:\WINDOWS\system32\MSASN1.dll
0x77120000 - 0x771ac000 C:\WINDOWS\system32\OLEAUT32.dll
0x7c9c0000 - 0x7d1d6000 C:\WINDOWS\system32\SHELL32.dll
0x71ab0000 - 0x71ac7000 C:\WINDOWS\system32\WS2_32.dll
0x71aa0000 - 0x71aa8000 C:\WINDOWS\system32\WS2HELP.dll
0x59a60000 - 0x59b01000 C:\WINDOWS\system32\dbghelp.dll
0x77c00000 - 0x77c08000 C:\WINDOWS\system32\VERSION.dll
0x77690000 - 0x776b1000 C:\WINDOWS\system32\NTMARTA.DLL
0x76f60000 - 0x76f8c000 C:\WINDOWS\system32\WLDAP32.dll
0x71bf0000 - 0x71c03000 C:\WINDOWS\system32\SAMLIB.dll
0x6d1d0000 - 0x6d1e3000 C:\Program Files\Java\jre6\bin\deploy.dll
0x7e1e0000 - 0x7e283000 C:\WINDOWS\system32\urlmon.dll
0x6d610000 - 0x6d623000 C:\Program Files\Java\jre6\bin\net.dll
0x6d630000 - 0x6d639000 C:\Program Files\Java\jre6\bin\nio.dll
0x6d6b0000 - 0x6d6f6000 C:\Program Files\Java\jre6\bin\regutils.dll
0x74720000 - 0x7476b000 C:\WINDOWS\system32\MSCTF.dll
0x76ee0000 - 0x76f1c000 C:\WINDOWS\system32\RASAPI32.DLL
0x76e90000 - 0x76ea2000 C:\WINDOWS\system32\rasman.dll
0x5b860000 - 0x5b8b4000 C:\WINDOWS\system32\NETAPI32.dll
0x76eb0000 - 0x76edf000 C:\WINDOWS\system32\TAPI32.dll
0x76e80000 - 0x76e8e000 C:\WINDOWS\system32\rtutils.dll
0x722b0000 - 0x722b5000 C:\WINDOWS\system32\sensapi.dll
0x769c0000 - 0x76a73000 C:\WINDOWS\system32\USERENV.dll
0x71a50000 - 0x71a8f000 C:\WINDOWS\System32\mswsock.dll
0x76f20000 - 0x76f47000 C:\WINDOWS\system32\DNSAPI.dll
0x76fb0000 - 0x76fb8000 C:\WINDOWS\System32\winrnr.dll
0x76fc0000 - 0x76fc6000 C:\WINDOWS\system32\rasadhlp.dll
0x03870000 - 0x038c0000 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll
0x662b0000 - 0x66308000 C:\WINDOWS\system32\hnetcfg.dll
0x71a90000 - 0x71a98000 C:\WINDOWS\System32\wshtcpip.dll
0x71ad0000 - 0x71ad9000 C:\WINDOWS\system32\wsock32.dll
0x6d230000 - 0x6d284000 C:\Program Files\Java\jre6\bin\fontmanager.dll
0x0ffd0000 - 0x0fff8000 C:\WINDOWS\system32\rsaenh.dll
0x042c0000 - 0x0430d000 C:\Documents and Settings\Ayane\Application Data\Sun\Java\Deployment\cache\6.0\16\1791ad0-48e5f862-n\jogl.dll
0x5ed00000 - 0x5edcc000 C:\WINDOWS\system32\OPENGL32.dll
0x68b20000 - 0x68b40000 C:\WINDOWS\system32\GLU32.dll
0x73760000 - 0x737a9000 C:\WINDOWS\system32\DDRAW.dll
0x73bc0000 - 0x73bc6000 C:\WINDOWS\system32\DCIMAN32.dll
0x6d360000 - 0x6d366000 C:\Program Files\Java\jre6\bin\jawt.dll
0x0cb20000 - 0x0cb25000 C:\Documents and Settings\Ayane\Application Data\Sun\Java\Deployment\cache\6.0\16\1791ad0-48e5f862-n\jogl_awt.dll
0x0cb80000 - 0x0cdd1000 C:\WINDOWS\system32\ig4icd32.dll
0x0ce80000 - 0x0d00c000 C:\WINDOWS\system32\ig4dev32.dll
0x6d790000 - 0x6d798000 C:\Program Files\Java\jre6\bin\sunmscapi.dll
0x6d520000 - 0x6d544000 C:\Program Files\Java\jre6\bin\jsound.dll
0x6d550000 - 0x6d558000 C:\Program Files\Java\jre6\bin\jsoundds.dll
0x73f10000 - 0x73f6c000 C:\WINDOWS\system32\DSOUND.dll
0x72d20000 - 0x72d29000 C:\WINDOWS\system32\wdmaud.drv
0x76c30000 - 0x76c5e000 C:\WINDOWS\system32\WINTRUST.dll
0x76c90000 - 0x76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
0x72d10000 - 0x72d18000 C:\WINDOWS\system32\msacm32.drv
0x77be0000 - 0x77bf5000 C:\WINDOWS\system32\MSACM32.dll
0x77bd0000 - 0x77bd7000 C:\WINDOWS\system32\midimap.dll

VM Arguments:
jvm_args: -Xbootclasspath/a:C:\Program Files\Java\jre6\lib\javaws.jar;C:\Program Files\Java\jre6\lib\deploy.jar;C:\Program Files\Java\jre6\lib\plugin.jar -Djava.security.policy=file:C:\Program Files\Java\jre6\lib\security\javaws.policy -DtrustProxy=true -Xverify:remote -Djnlpx.home=C:\Program Files\Java\jre6\bin -Dsun.awt.warmup=true -Djnlpx.origFilenameArg=C:\Documents and Settings\Ayane\Application Data\Sun\Java\Deployment\cache\6.0\52\5baf90f4-1beed3a1 -Djnlpx.remove=false -Xmx256M -Djnlpx.heapsize=NULL,256M -Djnlpx.splashport=1099 -Djnlpx.jvm=C:\Program Files\Java\jre6\bin\javaw.exe
java_command: com.sun.javaws.Main C:\Documents and Settings\Ayane\Application Data\Sun\Java\Deployment\cache\6.0\52\5baf90f4-1beed3a1
Launcher Type: SUN_STANDARD

Environment Variables:
PATH=C:\Program Files\Java\jre6\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;"C:\Program Files\Java\jre6\bin"
USERNAME=Ayane
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 6 Model 15 Stepping 13, GenuineIntel



--------------- S Y S T E M ---------------

OS: Windows XP Build 2600 Service Pack 2

CPU:total 2 (2 cores per cpu, 1 threads per core) family 6 model 15 stepping 13, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3

Memory: 4k page, physical 2086900k(1414348k free), swap 4027764k(3433988k free)

vm_info: Java HotSpot(TM) Client VM (17.0-b17) for windows-x86 JRE (1.6.0_21-b07), built on Jul 17 2010 01:10:15 by "java_re" with MS VC++ 7.1 (VS2003)

time: Fri Sep 17 19:29:06 2010
elapsed time: 24 seconds




what can i do?

[loftar]

Note that it is the Java VM itself which crashes; not the game client code. The following line indicates the root of the problem:

Stack: [0x0d420000,0x0d470000], sp=0x0d46f21c, free space=13c0d46ed50k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [PCTBDCore.dll+0xa3b37]

In other words, the VM crashes in a DLL file call PCTBDCore.dll. A cursory search of teh Interwebz seems to indicate that that file is a virus or malware, so that's probably your problem.

[ElGato]

damn, that sucks.

[DeBosh]

Threat name Malware Filename [Win32Root]\pctbdcore.dll Filesize Unknown Last seen 05.9.2010 This file can perform following behavior. - Usualy created by unsafe process. - Registered as a Dynamic Link Library File. - Usualy have random filename and refers to many versions of a dynamic link library. - Can be injected/attached to the legitimate Windows process such as explorer.exe or other.
# PCTBDCore.dll error is likely to occur when a new program is improperly installed and the PCTBDCore.dll file is overwritten
# PCTBDCore.dll error is likely to occur when a program is incorrectly uninstalled, and the related dll file was left corrupt
# PCTBDCore.dll error is likely to occur when the device drivers of the malfunctioning devices are corrupted on your computer.
# PCTBDCore.dll error is likely to occur when certain malware program has successfully intruded and change the default setting and the registry entry of the dll file.

pctbdcore.dll remove instruction
1. Temporarily Disable System Restore, Reboot computer in SafeMode;
2. Locate pctbdcore.dll virus files and uninstall pctbdcore.dll files program.
3. Delete/Modify any values added to the registry related with pctbdcore.dll,Exit registry editor and restart the computer;
4.Clean/delete all pctbdcore.dllinfected file(s):pctbdcore.dll and related,or rename pctbdcore.dll virus files;
5.Please delete all your IE temp files with pctbdcore.dll manually,run a whole scan with antivirus program ;

pctbdcore.dll related file as following:
6R118.dll
Cj278.exe
61P2a6.sys
lgH1Knv.exe

Also list of your dynamic libraries contains some suspicious names, do you use antivirus?

[Ayane]

weird...the system was reinstalled on that laptop like a day ago...a bunch of drivers installed, then i downloaded pctools antivirus, it found a bunch of tracking cookies and thats it. Guess i'll scan it after i get to that computer >_<


DeBosh, btw love your avatar. Ghostring it love.)))

[loftar]

then i downloaded pctools antivirus

Actually, the PCTBD in PCTBDCore.dll seems to stand for "PC Tools Browser Defender", so either your antivirus software is making Java crash, or your antivirus software is malware in disguise (there are a lot of those, after all).

On a side note, I'd never recommend anyone to use anti-virus software.

[DeBosh]

then i downloaded pctools antivirus

Actually, the PCTBD in PCTBDCore.dll seems to stand for "PC Tools Browser Defender", so either your antivirus software is making Java crash, or your antivirus software is malware in disguise (there are a lot of those, after all).

On a side note, I'd never recommend anyone to use anti-virus software.

PC Tools is marked on McAffee as 'potential malware' so it's uneasy to tell if he downloaded 'right' pctools. Personally i prefer NOD32.

[Ayane]

first of all - i'm a girl.)))

second - well so far uninstalling pctools worked, and the game runs perfectly.
Thank you guys for brining it up.

Now i need to find a new antivirus or smth..tips?)))

[ElGato]

first of all - i'm a girl.)))

second - well so far uninstalling pctools worked, and the game runs perfectly.
Thank you guys for brining it up.

Now i need to find a new antivirus or smth..tips?)))

Well, I have Avast! and it works without any problems with any games i play.

[loftar]

You may want to consider not using an antivirus program at all. The issue has been covered previously in this thread, the short version of which goes: You're pretty much fine as long as you don't download Russian mobile porn, and even if you were to catch a virus, formatting and reinstalling is a small price to pay for not having had to stand the A/V program in the meantime.