Game shuts down at character select screen?

[Raisetsu]

Hey, everytime I start the game, it logs in fine but as soon as I get to the character select screen, the game just crashes. Any ideas?

Error log here.
#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x100a3b37, pid=3792, tid=328
#
# JRE version: 6.0_21-b07
# Java VM: Java HotSpot(TM) Client VM (17.0-b17 mixed mode, sharing windows-x86 )
# Problematic frame:
# C [PCTBDCore.dll+0xa3b37]
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

--------------- T H R E A D ---------------

Current thread (0x06d57800): JavaThread "Music player" daemon [_thread_in_native, id=328, stack(0x0c420000,0x0c470000)]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000000

Registers:
EAX=0x00000000, EBX=0x34d439c0, ECX=0x10130d00, EDX=0x00000000
ESP=0x0c46f26c, EBP=0x00000001, ESI=0x2471f91c, EDI=0x00000013
EIP=0x100a3b37, EFLAGS=0x00010246

Top of Stack: (sp=0x0c46f26c)
0x0c46f26c: 0c46f288 10130d00 0c46f288 2471f91c
0x0c46f27c: 00000013 0c46faec 0c46fadc 006f0073
0x0c46f28c: 006e0075 00620064 006e0061 002d006b
0x0c46f29c: 00650064 0075006c 00650078 0067002e
0x0c46f2ac: 0000006d 00000000 00000000 00000000
0x0c46f2bc: 00000000 00000000 00000000 00000000
0x0c46f2cc: 00000000 00000000 00000000 00000000
0x0c46f2dc: 00000000 00000000 00000000 00000000

Instructions: (pc=0x100a3b37)
0x100a3b27: 0d 13 10 52 66 c7 44 7c 1c 00 00 e8 25 6e 03 00
0x100a3b37: 0f b7 10 83 c4 14 33 c9 66 85 d2 74 52 0f b7 d2


Stack: [0x0c420000,0x0c470000], sp=0x0c46f26c, free space=13c0c46ed6ck
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [PCTBDCore.dll+0xa3b37]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j com.sun.media.sound.HeadspaceSoundbank.nOpenResource(Ljava/lang/String;)J+0
j com.sun.media.sound.HeadspaceSoundbank.initialize(Ljava/lang/String;)V+7
j com.sun.media.sound.HeadspaceSoundbank.<init>(Ljava/net/URL;)V+89
j com.sun.media.sound.AbstractPlayer.loadDefaultSoundbank()Ljavax/sound/midi/Soundbank;+56
j com.sun.media.sound.AbstractPlayer.openInternalSynth()V+15
j com.sun.media.sound.MixerSynth.implOpen()V+51
j com.sun.media.sound.AbstractMidiDevice.doOpen()V+12
j com.sun.media.sound.AbstractMidiDevice.open()V+10
j haven.Music$Player.run()V+74
v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
0x06d59400 JavaThread "Headspace mixer frame proc thread" daemon [_thread_blocked, id=4360, stack(0x0cf50000,0x0cfa0000)]
0x06d59000 JavaThread "Java Sound Sequencer" [_thread_blocked, id=4852, stack(0x0cdf0000,0x0ce40000)]
0x06d58800 JavaThread "Java Sound Event Dispatcher" daemon [_thread_blocked, id=5088, stack(0x0cd60000,0x0cdb0000)]
0x06d58400 JavaThread "Java Sound Event Dispatcher" daemon [_thread_blocked, id=4528, stack(0x0ccd0000,0x0cd20000)]
0x06d57c00 JavaThread "Haven resource loader" daemon [_thread_in_native, id=4604, stack(0x0c6c0000,0x0c710000)]
=>0x06d57800 JavaThread "Music player" daemon [_thread_in_native, id=328, stack(0x0c420000,0x0c470000)]
0x06d57000 JavaThread "Haven resource loader" daemon [_thread_blocked, id=4288, stack(0x0c390000,0x0c3e0000)]
0x06d56400 JavaThread "Server time ticker" daemon [_thread_blocked, id=4044, stack(0x0c300000,0x0c350000)]
0x06d56c00 JavaThread "Session writer" daemon [_thread_blocked, id=2152, stack(0x079a0000,0x079f0000)]
0x06d53c00 JavaThread "Session reader" daemon [_thread_in_native, id=4556, stack(0x07240000,0x07290000)]
0x06d56000 JavaThread "Haven UI thread" [_thread_blocked, id=2864, stack(0x07790000,0x077e0000)]
0x06d55800 JavaThread "D3D Screen Updater" daemon [_thread_blocked, id=880, stack(0x074e0000,0x07530000)]
0x06d55400 JavaThread "Haven resource loader" daemon [_thread_in_native, id=4824, stack(0x08670000,0x086c0000)]
0x06d54c00 JavaThread "Haven main thread" [_thread_blocked, id=2392, stack(0x08200000,0x08250000)]
0x06d54800 JavaThread "Error reporter" daemon [_thread_blocked, id=4648, stack(0x06fc0000,0x07010000)]
0x06d54000 JavaThread "javawsApplicationMain" [_thread_blocked, id=2576, stack(0x07d70000,0x07dc0000)]
0x06d53400 JavaThread "AWT-EventQueue-1" [_thread_blocked, id=4644, stack(0x07a30000,0x07a80000)]
0x06c70c00 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=3988, stack(0x07390000,0x073e0000)]
0x06c55c00 JavaThread "AWT-Shutdown" [_thread_blocked, id=3248, stack(0x06ea0000,0x06ef0000)]
0x06c54000 JavaThread "Keep-Alive-Timer" daemon [_thread_blocked, id=3992, stack(0x07300000,0x07350000)]
0x06c28c00 JavaThread "CacheCleanUpThread" daemon [_thread_blocked, id=1552, stack(0x070e0000,0x07130000)]
0x06c26400 JavaThread "CacheMemoryCleanUpThread" daemon [_thread_blocked, id=4464, stack(0x07050000,0x070a0000)]
0x0261b000 JavaThread "DestroyJavaVM" [_thread_blocked, id=4516, stack(0x00430000,0x00480000)]
0x06c21000 JavaThread "Javaws Secure Thread" daemon [_thread_blocked, id=4860, stack(0x06f30000,0x06f80000)]
0x06c1e800 JavaThread "AWT-Windows" daemon [_thread_in_native, id=464, stack(0x02910000,0x02a10000)]
0x06c1bc00 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=2936, stack(0x06af0000,0x06b40000)]
0x027a4400 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=3180, stack(0x06630000,0x06680000)]
0x0276cc00 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=1176, stack(0x06510000,0x06560000)]
0x02767c00 JavaThread "CompilerThread0" daemon [_thread_blocked, id=4404, stack(0x06480000,0x064d0000)]
0x02766c00 JavaThread "Attach Listener" daemon [_thread_blocked, id=4800, stack(0x063f0000,0x06440000)]
0x02763c00 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=3152, stack(0x06360000,0x063b0000)]
0x0275b800 JavaThread "Finalizer" daemon [_thread_blocked, id=444, stack(0x062d0000,0x06320000)]
0x02759c00 JavaThread "Reference Handler" daemon [_thread_blocked, id=2764, stack(0x02b10000,0x02b60000)]

Other Threads:
0x0274dc00 VMThread [stack: 0x02680000,0x026d0000] [id=3352]
0x0277e800 WatcherThread [stack: 0x065a0000,0x065f0000] [id=1944]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
def new generation total 37440K, used 12487K [0x24530000, 0x26dd0000, 0x29a80000)
eden space 33280K, 37% used [0x24530000, 0x25161da8, 0x265b0000)
from space 4160K, 0% used [0x265b0000, 0x265b0000, 0x269c0000)
to space 4160K, 0% used [0x269c0000, 0x269c0000, 0x26dd0000)
tenured generation total 83144K, used 49886K [0x29a80000, 0x2ebb2000, 0x34530000)
the space 83144K, 59% used [0x29a80000, 0x2cb37810, 0x2cb37a00, 0x2ebb2000)
compacting perm gen total 12288K, used 8272K [0x34530000, 0x35130000, 0x38530000)
the space 12288K, 67% used [0x34530000, 0x34d443e0, 0x34d44400, 0x35130000)
ro space 10240K, 51% used [0x38530000, 0x38a5b700, 0x38a5b800, 0x38f30000)
rw space 12288K, 54% used [0x38f30000, 0x395c76c0, 0x395c7800, 0x39b30000)

Dynamic libraries:
0x00400000 - 0x00424000 C:\Program Files (x86)\Java\jre6\bin\javaw.exe
0x77e90000 - 0x77ff0000 C:\Windows\SysWOW64\ntdll.dll
0x766b0000 - 0x767c0000 C:\Windows\syswow64\kernel32.dll
0x76080000 - 0x76146000 C:\Windows\syswow64\ADVAPI32.dll
0x768b0000 - 0x769a0000 C:\Windows\syswow64\RPCRT4.dll
0x76020000 - 0x76080000 C:\Windows\syswow64\Secur32.dll
0x76150000 - 0x76220000 C:\Windows\syswow64\USER32.dll
0x76620000 - 0x766b0000 C:\Windows\syswow64\GDI32.dll
0x767c0000 - 0x76820000 C:\Windows\system32\IMM32.DLL
0x76c70000 - 0x76d38000 C:\Windows\syswow64\MSCTF.dll
0x77a20000 - 0x77aca000 C:\Windows\syswow64\msvcrt.dll
0x76d40000 - 0x76d49000 C:\Windows\syswow64\LPK.DLL
0x76540000 - 0x765bd000 C:\Windows\syswow64\USP10.dll
0x7c340000 - 0x7c396000 C:\Program Files (x86)\Java\jre6\bin\msvcr71.dll
0x6d800000 - 0x6daa7000 C:\Program Files (x86)\Java\jre6\bin\client\jvm.dll
0x75bb0000 - 0x75be2000 C:\Windows\system32\WINMM.dll
0x76b20000 - 0x76c65000 C:\Windows\syswow64\ole32.dll
0x76820000 - 0x768ad000 C:\Windows\syswow64\OLEAUT32.dll
0x75b70000 - 0x75bad000 C:\Windows\system32\OLEACC.dll
0x72cd0000 - 0x72cfc000 C:\Windows\system32\apphelp.dll
0x6d7b0000 - 0x6d7bc000 C:\Program Files (x86)\Java\jre6\bin\verify.dll
0x6d330000 - 0x6d34f000 C:\Program Files (x86)\Java\jre6\bin\java.dll
0x6d000000 - 0x6d14a000 C:\Program Files (x86)\Java\jre6\bin\awt.dll
0x75c60000 - 0x75ca2000 C:\Windows\system32\WINSPOOL.DRV
0x75670000 - 0x7580e000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6002.18305_none_5cb72f2a088b0ed3\COMCTL32.dll
0x765c0000 - 0x76619000 C:\Windows\syswow64\SHLWAPI.dll
0x75450000 - 0x754d0000 C:\Windows\system32\uxtheme.dll
0x6d290000 - 0x6d298000 C:\Program Files (x86)\Java\jre6\bin\hpi.dll
0x76b10000 - 0x76b17000 C:\Windows\syswow64\PSAPI.DLL
0x6f840000 - 0x6f9fa000 C:\Windows\system32\d3d9.dll
0x75440000 - 0x75448000 C:\Windows\system32\VERSION.dll
0x725c0000 - 0x725c6000 C:\Windows\system32\d3d8thk.dll
0x72e70000 - 0x72e7c000 C:\Windows\system32\dwmapi.dll
0x68cb0000 - 0x6961b000 C:\Windows\system32\nvd3dum.dll
0x75b50000 - 0x75b6a000 C:\Windows\system32\powrprof.dll
0x6d7f0000 - 0x6d7ff000 C:\Program Files (x86)\Java\jre6\bin\zip.dll
0x10000000 - 0x10219000 C:\Windows\PCTBDCore.dll
0x769a0000 - 0x76a71000 C:\Windows\syswow64\WININET.dll
0x76b00000 - 0x76b03000 C:\Windows\syswow64\Normaliz.dll
0x76ab0000 - 0x76af5000 C:\Windows\syswow64\iertutil.dll
0x76de0000 - 0x778f0000 C:\Windows\syswow64\SHELL32.dll
0x762b0000 - 0x762dd000 C:\Windows\syswow64\WS2_32.dll
0x77e60000 - 0x77e66000 C:\Windows\syswow64\NSI.dll
0x74b90000 - 0x74c6c000 C:\Windows\system32\dbghelp.dll
0x73d10000 - 0x73d31000 C:\Windows\system32\NTMARTA.DLL
0x76360000 - 0x763a9000 C:\Windows\syswow64\WLDAP32.dll
0x73fd0000 - 0x73fe1000 C:\Windows\system32\SAMLIB.dll
0x6d1d0000 - 0x6d1e3000 C:\Program Files (x86)\Java\jre6\bin\deploy.dll
0x75a50000 - 0x75b42000 C:\Windows\system32\CRYPT32.dll
0x75a30000 - 0x75a42000 C:\Windows\system32\MSASN1.dll
0x75a10000 - 0x75a2e000 C:\Windows\system32\USERENV.dll
0x778f0000 - 0x77a1a000 C:\Windows\syswow64\urlmon.dll
0x6d610000 - 0x6d623000 C:\Program Files (x86)\Java\jre6\bin\net.dll
0x732c0000 - 0x732fb000 C:\Windows\system32\mswsock.dll
0x72680000 - 0x72685000 C:\Windows\System32\wship6.dll
0x6d630000 - 0x6d639000 C:\Program Files (x86)\Java\jre6\bin\nio.dll
0x6d6b0000 - 0x6d6f6000 C:\Program Files (x86)\Java\jre6\bin\regutils.dll
0x72ee0000 - 0x72f2a000 C:\Windows\system32\RASAPI32.dll
0x73300000 - 0x73314000 C:\Windows\system32\rasman.dll
0x75230000 - 0x752a6000 C:\Windows\system32\NETAPI32.dll
0x72ea0000 - 0x72ed1000 C:\Windows\system32\TAPI32.dll
0x73ea0000 - 0x73eac000 C:\Windows\system32\rtutils.dll
0x746a0000 - 0x746a7000 C:\Windows\system32\credssp.dll
0x6f620000 - 0x6f666000 C:\Windows\SysWOW64\schannel.dll
0x74fb0000 - 0x74fb6000 C:\Windows\system32\sensapi.dll
0x73af0000 - 0x73af5000 C:\Windows\System32\wshtcpip.dll
0x72fd0000 - 0x72fdf000 C:\Windows\system32\NLAapi.dll
0x75060000 - 0x75079000 C:\Windows\system32\IPHLPAPI.DLL
0x75020000 - 0x75055000 C:\Windows\system32\dhcpcsvc.DLL
0x754d0000 - 0x754fc000 C:\Windows\system32\DNSAPI.dll
0x75010000 - 0x75017000 C:\Windows\system32\WINNSI.DLL
0x74fe0000 - 0x75002000 C:\Windows\system32\dhcpcsvc6.DLL
0x72e90000 - 0x72e9f000 C:\Windows\system32\napinsp.dll
0x72e50000 - 0x72e62000 C:\Windows\system32\pnrpnsp.dll
0x72e80000 - 0x72e88000 C:\Windows\System32\winrnr.dll
0x72fe0000 - 0x72fe6000 C:\Windows\system32\rasadhlp.dll
0x6d230000 - 0x6d284000 C:\Program Files (x86)\Java\jre6\bin\fontmanager.dll
0x73dd0000 - 0x73e0b000 C:\Windows\system32\rsaenh.dll
0x086d0000 - 0x0871d000 C:\Users\User\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\16\1791ad0-155642c6-n\jogl.dll
0x74ac0000 - 0x74b8b000 C:\Windows\system32\OPENGL32.dll
0x75550000 - 0x75573000 C:\Windows\system32\GLU32.dll
0x6f690000 - 0x6f775000 C:\Windows\system32\DDRAW.dll
0x724e0000 - 0x724e6000 C:\Windows\system32\DCIMAN32.dll
0x763b0000 - 0x7653a000 C:\Windows\syswow64\SETUPAPI.dll
0x6d360000 - 0x6d366000 C:\Program Files (x86)\Java\jre6\bin\jawt.dll
0x07730000 - 0x07735000 C:\Users\User\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\16\1791ad0-155642c6-n\jogl_awt.dll
0x08fc0000 - 0x09d4f000 C:\Windows\system32\nvoglv32.dll
0x75500000 - 0x7552d000 C:\Windows\system32\WINTRUST.dll
0x76a80000 - 0x76aa9000 C:\Windows\syswow64\imagehlp.dll
0x6d790000 - 0x6d798000 C:\Program Files (x86)\Java\jre6\bin\sunmscapi.dll
0x6d520000 - 0x6d544000 C:\Program Files (x86)\Java\jre6\bin\jsound.dll
0x6d550000 - 0x6d558000 C:\Program Files (x86)\Java\jre6\bin\jsoundds.dll
0x75bf0000 - 0x75c60000 C:\Windows\system32\DSOUND.dll
0x74440000 - 0x7446f000 C:\Windows\system32\wdmaud.drv
0x74600000 - 0x74604000 C:\Windows\system32\ksuser.dll
0x74050000 - 0x74078000 C:\Windows\system32\MMDevAPI.DLL
0x74040000 - 0x74047000 C:\Windows\system32\AVRT.dll
0x73b30000 - 0x73b51000 C:\Windows\system32\AUDIOSES.DLL
0x73510000 - 0x73576000 C:\Windows\system32\audioeng.dll
0x745f0000 - 0x745f9000 C:\Windows\system32\msacm32.drv
0x74fc0000 - 0x74fd4000 C:\Windows\system32\MSACM32.dll
0x73ae0000 - 0x73ae7000 C:\Windows\system32\midimap.dll
0x76d50000 - 0x76dd4000 C:\Windows\syswow64\CLBCatQ.DLL

VM Arguments:
jvm_args: -Xbootclasspath/a:C:\Program Files (x86)\Java\jre6\lib\javaws.jar;C:\Program Files (x86)\Java\jre6\lib\deploy.jar;C:\Program Files (x86)\Java\jre6\lib\plugin.jar -Djava.security.policy=file:C:\Program Files (x86)\Java\jre6\lib\security\javaws.policy -DtrustProxy=true -Xverify:remote -Djnlpx.home=C:\Program Files (x86)\Java\jre6\bin -Dsun.awt.warmup=true -Djnlpx.origFilenameArg=C:\Users\User\Desktop\autohaven.jnlp -Djnlpx.remove=true -Xmx256M -Djnlpx.heapsize=NULL,256M -Djnlpx.splashport=50522 -Djnlpx.jvm=C:\Program Files (x86)\Java\jre6\bin\javaw.exe
java_command: com.sun.javaws.Main C:\Users\User\AppData\Local\Temp\javaws2
Launcher Type: SUN_STANDARD

Environment Variables:
PATH=C:\Program Files (x86)\Java\jre6\bin;c:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\hp\bin\Python;"C:\Program Files (x86)\Java\jre6\bin"
USERNAME=User
OS=Windows_NT
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 23 Stepping 10, GenuineIntel



--------------- S Y S T E M ---------------

OS: Windows Vista Build 6002 Service Pack 2

CPU:total 4 (4 cores per cpu, 1 threads per core) family 6 model 23 stepping 10, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, sse4.1

Memory: 4k page, physical 6289808k(3924812k free), swap 12408204k(9805156k free)

vm_info: Java HotSpot(TM) Client VM (17.0-b17) for windows-x86 JRE (1.6.0_21-b07), built on Jul 17 2010 01:10:15 by "java_re" with MS VC++ 7.1 (VS2003)

time: Mon Jan 17 17:59:24 2011
elapsed time: 15 seconds

[jgudge]

Are you running gilbertus?

[Raisetsu]

Yeah, I'm running Gilbertus, I also tried on regular client though, same error.

[jgudge]

Yeah, I'm running Gilbertus, I also tried on regular client though, same error.

I was gonna say that the files for Gilbertus could also have corrupted, but this is different, try downgrading your JRE to 1.5.

[Raisetsu]

How would I do that, is it as simple as finding the JRE 1.5 and downloading it?

[jgudge]

How would I do that, is it as simple as finding the JRE 1.5 and downloading it?

yeah, kinda. you have to search google, it should be in oracle's previous history database.

Also, when you get it, make sure you uninstall java runtime environment 1.6. They conflict.

[Raisetsu]

According to my computers add/remove programs, I don't even have Java runtime. Could this be the issue? That I don't have it AT ALL?

[jgudge]

According to my computers add/remove programs, I don't even have Java runtime. Could this be the issue? That I don't have it AT ALL?

Possibly, go to http://java.com/en/download/index.jsp. Download the software, then try again.

[Raisetsu]

Downloaded, restarted and cleared all caches. Still same error :/

[jgudge]

Did you download the jave 1.5 software development kit?

This might not do anything, but i heard something about needing it somewhere, maybe it would help. Beyond that, you could try downgrading your java.