Sorry for missing this. I heard about it a while back, but I've been struggling to figure out how to debug it, since I can't reproduce it myself. I've seen some people speculate that I've banned Russians myself; please rest assured that is very much not the case.
Is there anyone affected by this who can perhaps try out some more technical things for me in order to narrow down the problem? Alternatively, set up a computer from which the client doesn't work that I can remote into to test things for myself?
In particular, for a first step, I'd love it if someone could install OpenSSL and give me the output of the following command:
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openssl s_client -connect game.havenandhearth.com:1871
And also:
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openssl s_client -connect game.havenandhearth.com:443