Hats

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Hats

Postby Robi » Sun Aug 30, 2015 2:52 am

I still haven't been able to collect my hats, though my purchase was made and I have an emailed receipt. Jorb/Loftar if you could lend me a hand I'd love to show off my awesome hats.

Thanks!
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Re: Hats

Postby loftar » Sun Aug 30, 2015 2:54 am

Are you properly looking for them in your hearth fire?
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Re: Hats

Postby Robi » Sun Aug 30, 2015 2:57 am

Yeah I tried right clicking on 2 separate characters, no luck. I also tried building a new one, still no hat :(
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Re: Hats

Postby Robi » Sun Aug 30, 2015 7:39 pm

Still can't receive my items. I don't get a popup or anything when I right click my Hearth Fire.
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Re: Hats

Postby jorb » Sun Aug 30, 2015 7:48 pm

Will make sure that this is resolved.
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Re: Hats

Postby loftar » Sun Aug 30, 2015 7:57 pm

That's strange. I see those items on your account ready to be taken out. Rest assured they're there, at least. Will investigate further.
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Re: Hats

Postby loftar » Sun Aug 30, 2015 8:43 pm

I can't find anything obvious that could be wrong. Are you close to your Hearth Fire? Would you mind if I log in on your account to try it myself? Note that I don't need your password to do so, so no worries about that.
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Re: Hats

Postby Robi » Sun Aug 30, 2015 11:37 pm

Sorry, was away for a while. I'm logging on now. Thanks for the help!

EDIT: I misread, yeah, go for it.
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Re: Hats

Postby loftar » Sun Aug 30, 2015 11:43 pm

Is the account you're talking about the same as the one you're posting from? When I logged in, you had no characters at all.
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Re: Hats

Postby Robi » Sun Aug 30, 2015 11:45 pm

Sorry, no my in game username is Robi2.
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