Game crashes after login

by **Mafmi** » Mon May 29, 2017 4:50 pm

I'm having some issues getting the game to work. When I launch the client (the basic one provided by the game), everything goes fine at first. I login and the game begins to load. Then after a few seconds it begins to cycle back and forth between "building world" and "building world...(queued)." After which the game crashes. This is the error message I get:

# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00000001800c48d0, pid=2920, tid=0x00000000000010f8
#
# JRE version: Java(TM) SE Runtime Environment (8.0_131-b11) (build 1.8.0_131-b11)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (25.131-b11 mixed mode windows-amd64 compressed oops)
# Problematic frame:
# C [ig4icd64.dll+0xc48d0]
#
# Failed to write core dump. Minidumps are not enabled by default on client versions of Windows

(That isn't the entire thing, let me know if it would be useful to post the other part, labled "THREAD.")

So far I have tried updating Java (I have a 64 bit computer and am running 64 bit Java), restarting the computer, and updating my graphics card (when I do it through my computer it says it is up to date, and I can't get the "Intel driver update utility" to work.)

Here is the information on my graphics card:
Name: Intel HD Graphics
Main Driver: igdumd64.dll,igd10umd64.dll,igdumd>
Version: 8.15.10.2182
Date: 7/20/2010 9:40:34 AM
WHQL Logo'd: Yes
DDI Version: 10
Driver Model: WDDM 1.1

I am running windows 7.

Any help is appriciated!

by **viznew** » Tue May 30, 2017 4:25 am

idk for sure buts its worth a try install java 64 offline (seems to happen when got wrong java, i think lol)

by **MagicManICT** » Tue May 30, 2017 5:23 am

Could use the specific Intel GPU model number for this one. Some of the older ones have some real problems with OpenGL support no matter which driver you can get ahold of.

Yes, you should post the entire report. You can use "hide" or "code" tags to collapse it down so it isn't such a wall of text. While crash reports from the default client are automatically sent to Seatribe, we don't see them on the forums. Sometimes we can deduce things based on what's there and prior experience instead of needing to wait on a dev to get an answer.

@viznew: As far as the Java, it is 64-bit installed. You can see this in the crash report and the driver version that was loaded (and subsequently crashed). Good thought, though, as it is a pretty common problem. Not many people get the 64-bit version by default due to browsers generally not being 64-bit unless you explicitly grab them.

Mafmi wrote:# Java VM: Java HotSpot(TM) 64-Bit Server VM (25.131-b11 mixed mode windows-amd64 compressed oops)
# Problematic frame:
# C [ig4icd64.dll+0xc48d0]

by **viznew** » Tue May 30, 2017 8:02 am

Mafmi wrote:# Java VM: Java HotSpot(TM) 64-Bit Server VM (25.131-b11 mixed mode windows-amd64 compressed oops)
# Problematic frame:
# C [ig4icd64.dll+0xc48d0]

ok good to know, very usefull info, will look for that next time

by **Mafmi** » Tue May 30, 2017 8:44 pm

I'm having a hard time finding a model number for the GPU, everything I check just says Intel HD Graphics, the only other thing I could find was "Core i3" not sure if that is helpful. Here is the full error report:

Thanks again for the help!

by **sMartins** » Tue May 30, 2017 9:01 pm

Use gpu-z or cpu-z to indentify your vga.
I beleive you have something before Intel HD 3000, and if I remember right those cards have some issues with the official drivers with OpenGL.
So first identify your card, then maybe we can suggest to you which drivers to install.
Btw i'm sorry to tell you those vga are very weak, and probably haven will not run that great, if it will runs at all....so probably your best bet is in the future optimization patch that will come. (if your vga is not too old)

by **MagicManICT** » Thu Jun 01, 2017 12:20 am

The link: http://www.cpuid.com/

Good group of utilities for finding all kinds of information about your computer that doesn't always get supplied by the manufacturer (unless you know how to dig into BIOS and other information).

As an alternative, the specific model of CPU and motherboard hardware would be a strong indicator of which integrated GPU is in your system. This, again, is better identified by the above utility, though, as it's something most people don't care about.

If you have an Intel processor before gen 4 of the core series, you're probably out of luck. I don't know of anyone getting any of the 3xxx Intel GPUs to work because of the requirement of OpenGL 2.0, and even the 4xxx of the 4th gen core processors has had issues.

by **jorb** » Mon Jun 26, 2017 9:20 am

Will look at it.

Game crashes after login

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