Cant move!

[boogis]

i just started game and im on soul stage and i cant move. it moves but with pauses. like it moves one meter and then wait like 30 seconds then it can go backwards for no reasons and it doest respond correctly. so right botton doesnt work left botton doest work.
i have windows 10 latest java amber client and original client. ive tried to use internet cable also used phone as a modem and it still a problem.
please help

[boogis]

this what i got after many times trying

[MagicManICT]

We need more to work with. What operating system are you using? What Java version? Do you have multiple versions of Java installed (and if so, what versions, and is it configured properly)? What hardware are you running on? We don't necessarily need all the above information, but it can help to pinpoint the problem. What client are you using? We only handle issues with the default client here. Issues with modded clients need to be taken up with the person that did the programming in The Wizards' Tower.

I don't recall seeing this report anywhere on the forums previously. I'm strictly a volunteer here and not a part of the development team, so it might be something loftar can put his finger on. I'm guessing the odds are it's a client mod causing the problem. I could be completely wrong, too, but the account listing on the left says it's not standard.

As an FYI, if you get a text box where you can't drag-select the text, you can always click the text area, press Ctrl+a to Select All, Ctrl+c to copy to clipboard, and then paste into whatever application that you want.

[Ardennesss]

He's using Windows 10 64 bit, Java 1.8.0_181, has a GTX 1070 using driver version 416.34 (which seems to be rather recent), and is using Amber based on the login saving feature as well as not having the server status indicator that mine has. To troubleshoot, you should try to log in and move around with the default client like Magic said.

[boogis]

He's using Windows 10 64 bit, Java 1.8.0_181, has a GTX 1070 using driver version 416.34 (which seems to be rather recent), and is using Amber based on the login saving feature as well as not having the server status indicator that mine has. To troubleshoot, you should try to log in and move around with the default client like Magic said.

thank you mate. i used both original client and amber its still the same problem and this problem been mentioned befor but on mac. here is links
viewtopic.php?f=47&t=39840&p=536723&hilit=doesnt+move#p536723

idk there were onother topic i cant find, but here is one
i did nothing wrong!! my computer is top gaming laptop, i installed latest java, i used original client - why am i getting this problem??/ supposed to be easy right?

[MagicManICT]

Unfortunately, that thread linked isn't going to be much help as the problem was with Apple's version of Java (and have no idea if the issue was completely resolved as I don't use Macs). The best that can be suggested at this point by anyone is to make sure of two things:

A) Java is installed correctly. Follow Oracle's instructions for doing a clean install of Java: https://java.com/en/download/help/manual_regedit.xml This would also include using a standard release version of Java and not a beta or development version. Java has also recommended using CCleaner in the past, but there were some issues with a possible security risk. Any reputable system clean-up and uninstall utility should work.

B) Make sure Haven has installed correctly. Java's download utilities doesn't include any sort of integrity verification, so things might have corrupted when downloading to your system. You might need to clean out any parts of Haven from your computer.

Beyond this is outside of my knowledge.

@Ardennesss: eh... I got busy writing the canned response instead of actually looking. Thanks.

[boogis]

i did installed latest version of java from official website, 64 bit as i have win10-64, so why i should reinstall it? and i did and it didnt help. https://java.com/ru/download/ this is where i downloaded it from.

[MagicManICT]

You go through the steps of doing a clean removal of Java before reinstalling in case there's an issue with corrupted files or registry entries. Simply uninstalling and reinstalling won't always fix the problem. The benefit of running a clean-up utility is it may clean up other parts of the computer and help the whole thing run faster. (I generally recommend people run these once every six months or after cleaning out a bunch of old, unused apps or games.)

[boogis]

i tried to play game on my very old desktop computer so i installed the same java as on my laptop and it worked. as its very old i could see lags but it worked ok little bit slowly but yet. what is difference? why it worked? icant play on that one cos it too slow

[Ardennesss]

None of us are Java experts, we can't really answer that for you. I think Magic is giving the correct advice, try to purge every trace of Java and reinstall.