Timeouts when connecting or obtaining files from server

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Timeouts when connecting or obtaining files from server

Postby Procne » Sat Dec 07, 2024 12:18 pm

Since yesterday I'm experiencing weird issues with timeouts or long loading times in various parts of the game.
When launching client (from Steam) it takes several seconds to open, and sometimes crashes with:

java.lang.RuntimeException: could not load extension: https://game.havenandhearth.com/java/launcher-ext.jar
at haven.launcher.Config.command(Config.java:337)
at haven.launcher.Config.read(Config.java:373)
at haven.launcher.Driver.main(Driver.java:125)
Caused by: java.net.SocketTimeoutException: Connect timed out


But sometimes it gets to the login screen. And then when logging in it takes several seconds again, and may randomly fail with "connection timeout"
But sometimes I get to character selection screen, and when I log into it it may take several seconds of black screen until all resources are loaded. The same when I change locations, like entering the mine. It sometimes gets stuck on loading specific resource like "pegmatite". Or "building map". Even if I have been to that place a few minutes ago.
There is nolag when playing the game however, movement and interactions are responsive and smooth
Clearing java cache didn't seem to help. Flushing dns hasn't helped either

I'm not experiencing any internet issues, I have constant ping to havenandhearth.com running and no packets are lost and times are below 50ms.

One thing I think might be related is that I have installed java 21 to try a custom client a few days ago. Now when I go to java config in windows it only shows java 8 in env variables, but doing "java -version" in command line shows java 21
Procne
 
Posts: 984
Joined: Sat May 29, 2010 3:04 pm

Re: Timeouts when connecting or obtaining files from server

Postby Procne » Sat Dec 07, 2024 12:44 pm

Seems might be ISP issue after all, I tried on another computer and there were similar problems until I switched to mobile internet and then problems were gone
Procne
 
Posts: 984
Joined: Sat May 29, 2010 3:04 pm

Re: Timeouts when connecting or obtaining files from server

Postby Procne » Sat Dec 07, 2024 1:36 pm

It seems that https might have something to do with it.
If I try to open / download https://game.havenandhearth.com/java/launcher-ext.jar in the browser most of the time it hangs and ends with a timeout
But If I use http (just removing s in the url) it's downloaded fine. So I assume ISP might be having a fuss with private SSL certificates
Procne
 
Posts: 984
Joined: Sat May 29, 2010 3:04 pm

Re: Timeouts when connecting or obtaining files from server

Postby Monopolis12 » Sun Dec 08, 2024 11:10 am

Same problem

Image
Monopolis12
 
Posts: 17
Joined: Wed Jul 27, 2011 10:03 am

Re: Timeouts when connecting or obtaining files from server

Postby Monopolis12 » Sun Dec 08, 2024 6:44 pm

I did some WinMTR tests to havenandhearth.com, looks like there is some packet loss at " ae2.3601.edge5.ber1.neo.colt.net".

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 14315 | 14315 | 0 | 2 | 30 | 0 |
| 192.168.0.1 - 0 | 14314 | 14314 | 0 | 0 | 20 | 0 |
| 10.224.0.1 - 1 | 14312 | 14311 | 4 | 7 | 40 | 6 |
| 172.20.253.9 - 0 | 14315 | 14315 | 5 | 9 | 60 | 6 |
| 172.17.17.48 - 1 | 14308 | 14306 | 16 | 21 | 59 | 22 |
| 172.17.28.126 - 1 | 14308 | 14306 | 25 | 29 | 61 | 27 |
| 172.17.28.126 - 1 | 14303 | 14300 | 24 | 29 | 66 | 27 |
| ae5-462.bar1.Budapest1.Level3.net - 1 | 14281 | 14272 | 28 | 35 | 333 | 32 |
| ae2.3601.edge5.ber1.neo.colt.net - 7 | 11640 | 10939 | 26 | 35 | 99 | 36 |
| 62.67.27.6 - 1 | 14307 | 14305 | 47 | 52 | 130 | 50 |
| core21.fsn1.hetzner.com - 1 | 14311 | 14310 | 45 | 53 | 122 | 49 |
| ex9k2.dc5.fsn1.hetzner.com - 0 | 14314 | 14314 | 48 | 50 | 132 | 48 |
| No response from host - 100 | 2894 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2894 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2894 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2894 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2894 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2894 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2894 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2894 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2894 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2894 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2894 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2894 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2894 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2894 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2894 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2894 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2894 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2894 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Monopolis12
 
Posts: 17
Joined: Wed Jul 27, 2011 10:03 am

Re: Timeouts when connecting or obtaining files from server

Postby Monopolis12 » Tue Dec 10, 2024 3:42 pm

Looks like problem solved for now
Monopolis12
 
Posts: 17
Joined: Wed Jul 27, 2011 10:03 am


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