Devs are asleep while the server crashed, and they want a monthly fee? No auto-restart script, no on-call admins, seriously?
If you want to make money, you guys need to work like the rest of us. It's getting hard to defend this business model against the angry masses. I don't mind paying, as long as I'm playing. Spoiler alert, I'm not playing right now.
Will you ever reimburse paid players for lost time due to downtime?
As for many, this first 48-72 hours is the deciding factor if we pay for your game or not.