Connection Reset on Login

[Darkrip787]

I recently decided to return to H&H, and when I try to load the autoplay client, i get the error Unable to load resource: http://www.havenandhearth.com/java/jogl/jogl.jnlp I tried running it through the Ender's Client where I can get to the login screen, but after login I get Connection Reset in red. I'm pretty sure it's a java issue, as when I try to verify my java version it never works. I have reinstalled java multiple times, both 32 and 64 bit. I have also tried editing my firewall settings to allow both java and H&H to no avail. Any help will be greatly appreciated.

[borka]

what OS - what Bit version
what java - what bit versions - install path
what AV program - what FW program
what router model - how is Computer connected to it (Ethernet or Wireless)
ADSL (TelephoneCoppercable) or Fibre (VDSL or TVcable)

Run a

Code: Select all

tracert moltke.seatribe.se

in CMD window

[Darkrip787]

Windows 7 - 64bit
I believe my java is currently 64, although I tried installing both versions while trying to get it to work on my own.
C:\Program Files\Java\jre7\bin\java.exe
C:\Program Files (x86)\Java\jre7\bin\java.exe
Charter Security Suite & Windows Firewall (I dont think windows firewall is enabled though)
Ethernet
Fiber

http://gyazo.com/77ec8744d3d6b357d6aea2ba4907b8e0 is the CMD

[borka]

hmm the request timed out at hop 8 looks like qwest.net (hops 7-9/ 63.146.26.6) has some internal routing problems ?!? You should do tracerts at different times to look if that continues (it might be a reason - then you need to contact Charter Communications to ask them for help)

The Charter Security Suite Firewall (DeepGuard) works with Windows Firewall - you might do exceptions for port TCP 1871 and UDP 1870 in Windows firewall (check if it's enabled - if not enable it)

for testing Java: testing the 64 Bit Java version doesn't work with a 32 Bit Browser - you should be able to test 32 Bit Java with 32 Bit Browser
http://java.com/en/download/testjava.jsp (enable Java plugin for browser!) - if test works - get Ender_x32 and update - make it point to 32Bit Java (Program Files (x86) path) in run.bat

(check whether Charter Browser Security Feature hinders a Java Test - http://www.myaccount.charter.com/custom ... &section=5)

Report back please

[Darkrip787]

So, I allowed the port through both my firewall and router settings. I also switched everything to 32 bit, and now when I run the enders client I can login, but it gets stuck at a black screen after connecting. I can still move my mouse around, but the screen stays black forever. Nothing new on the java, it still doesnt verify, even with only 32bit installed. Im on chrome btw.

[borka]

did you do more tracerts? Still timeouts at later hops ( > 5) ?

[Darkrip787]

Yes, still at 2,7,8, and 10. I'm fairly sure its a java issue at this point, since no other java applications are working either (minecraft) and gives the same error, cant connect to server.

[borka]

http://www.java.com/en/download/help/tr ... t_java.xml

[Darkrip787]

Yeah, I've already been through all of those. Multiple times X(

[borka]

so i still think it's not Java but Internet connection related

next suggestion /try
http://www.myaccount.charter.com/custom ... cleID=1776