P2P plan

[jorb]

poor customer service

Oh? We have as far as I know responded to every account or payment related question/pm/whatever we have gotten within a day or so. I'm not sure what's so poor about it.

Anything in particular you're lacking?

[jorb]

partaken of their oh so generous work?

You have an accumulated playing time of 5 weeks, 3 days, 07 hours, 34 minutes, 10 seconds. My gift to you, sir.

You are welcome.

[Procne]

poor customer service

Oh? We have as far as I know responded to every account or payment related question/pm/whatever we have gotten within a day or so. I'm not sure what's so poor about it.

I would extend it to every issue people have with the game, not only payments support. Lack of communication when servers go down for extended periods of time, no reimbursements policy when people lose progress because of bugs etc. We could get into discussion about what is possible/fair or not, how there is only 2 of you and so on, but not sure if there is any point to it. Comparing to other MMOs and how they handle issues like this I see HnH's way of handling those as "poor".

[jorb]

Perhaps.

As regards the no-reimbursement policy it's there because we don't have meaningful ways of verifying that bugs or interactions reported are accurate as reported. I don't know how other MMOs handle that, but I'm not convinced that we're terribly unique in this. I don't see it as a matter of resources, however, as I quite like the policy on its own merits.

We can always get better at communication, I'm sure.

Thanks for the input.

[Procne]

And that's goes double for the above poster with a non sense rant about what? Starving in a 3rd world country for a pc game and that if you wouldn't pay an outrageously OP price for it you are a bottom feeder. Really. Dude, I may love cheesecake too, but if the one on the shelf costs 24.99 and the jello no-bake in the box is almost as good but costs 2.49 Guess which one I have to choose, not because I'm cheap, but because I'm a sane person with a 8 year old son to take care of and know the difference between hedonistic self gratification and/or a slam out grift!!! another word you can look up if it flies over your head. You people keep making this about money alone, as opposed to the behavior as well.

Is there a particular point you are trying to make, or are you here merely for flaming? I assume you found nothing in my post to which you could stick your regular flames, so you had to make something up. Nowhere in my post I have mentioned 3rd world country. But if you live in such a country then you will have to accept that entertainment imported from 1st world countries may be quite expensive for you. Do you also whine that PC hardware is expensive?

As for the cheesecake - don't you think there is a difference between a one-time pleasure of eating the cake, and spending your whole free time in a game? If you were a sane person, as you said, then you would have simply just left to play something else instead of constantly flaming around here. Because all I see is you being butthurt because you suddenly have to pay for something you desperately need (if you weren't desperate you wouldn't be here all angry).

In the end you qualified yourself to the second category of people. You were given an offer for this game - playing a little for free, or playing more for some cost. You could accept any of those or simply leave and find something else you want. But no, you decided to stay here and whine.

[RickyP602]

Man this thread is rough.

I'd just like to say that the payment popping without warning sucked, but that horse has been beat enough, lesson learned move on.

I'd also like to point out that as a whole, this game is way better than the original haven, even though there are things not implemented and some fine tuning to do.

There is a free to play option, and more than one payment option. I'm not sure how much lower than 8 bucks a month or whatever it is if you buy the big package anyone would expect them to go.

This is a mmo, not a rogue like, platformer, whatever. This game needs lots of attention, and therefore, a steady stream of money if we'd like to see them develop at the rate they have been.

Good work devs, huge improvement, a lot of long term potential, and good value.

I look forward to seeing where you take it.

[molenga]

So much butt-hurt in this thread all of a sudden.

Sure, the p2p system as it is now is not perfect, and could use some changes, but it is not that bad to charge for the game.

Shit, these 2 have been coding this game for 7 years now out of their own time and money, we have enjoyed playing the game for 7 years for free.

Joined: Wed Feb 25, 2015 7:00 pm = who's "we" there bubba? We as in you? We as in US? "We" as in how many years have you played and partaken of their oh so generous work? Hold on let me look a word up on google...let's see...S-H-I-L-L

OHHHH there it is.

And that's goes double for the above poster with a non sense rant about what? Starving in a 3rd world country for a pc game and that if you wouldn't pay an outrageously OP price for it you are a bottom feeder. Really. Dude, I may love cheesecake too, but if the one on the shelf costs 24.99 and the jello no-bake in the box is almost as good but costs 2.49 Guess which one I have to choose, not because I'm cheap, but because I'm a sane person with a 8 year old son to take care of and know the difference between hedonistic self gratification and/or a slam out grift!!! another word you can look up if it flies over your head. You people keep making this about money alone, as opposed to the behavior as well.

LoL, this is not my first account m8, I lost access to mine a long time ago.

Still, that does not really matter does it? What matters is how much time you spent in-game.

According to jorb post in this threa: You have an accumulated playing time of 5 weeks, 3 days, 07 hours, 34 minutes, 10 seconds. My gift to you, sir.

I have 3 weeks accumulated time, despite creating this account this year, you got 5 weeks and 3 days since 2009.

Also, the fact I joined at a later date than you does not mean I have not played a lot and enjoyed the game, and believe it deserves my meager financial support.

Shit man, you are acting like they are asking you for 10% of your income, it is just 15$ for a validated account and 10$ for a month of subscription, I spend more money then that in a single night out drinking, winch would bring me 1 night´s fun and 1 day´s hangover, instead of playing the game for 14h a week every week forever or everyday for one month.

Stop being such a cheapstake.

[burgingham]

What have I "done" to anyone? Built a game and provided it for free?

You monster!

Seriously why do you bother with them. It's the typical conspriacy theorists argumentative fallacy: You either agree with them or if you don't you are automatically too dumb/insane/whatever. It relieves them from having any actual discussion with anyone disagreeing.

[SmackMcBacon]

I don't see what all the fuzz is about, it's an awesome game and well worth 7 $ a month if you're online for more then 14 hours.
Personally i just verified my account, simply because i dont have the RL time to play that much ( besides the occasional gamingbinge day )

If you've played all these years for free, well then be happy about that, dont you think it's time for a little contribution or some spare time to do other things with your life

Also, what do you expect when you open a topic about this?
The freeloaders surely will let their voices be heard, the ones that pay/contribute dont care and therefore (9/10) don't express their opinions about these matters.

To the devs ; Thank you for this shiney little pearl of a game ( still needs some polishing ) and i, for one, am happy to contribute.

[Original]

You can buy pearls from people using game tokens. In a roundabout way it has made this game pay to win.