I want to pay, but I can't

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echoloth
Posts: 3
Joined: Sun Mar 15, 2020 3:57 pm

I want to pay, but I can't

Post by echoloth »

Hello. I am fairly new here. Sorry if I stumbled into the wrong forum section for this question.

I really like the game so far and want to support it by verifying and most likely subscribing later.

However, I can't pay. Whenever I try to check out using Paypal, Paypal won't let me pay due to whatever unexplained reason. Whenever I try to pay using my credit card, the payment system declines it for some reason. Attaching a screenshot of it.

Do you have any advice, how do I pay?
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borka
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Joined: Thu Feb 03, 2011 7:47 pm
Location: World of Sprucecap

Re: I want to pay, but I can't

Post by borka »

right place for this

Xsolla has different security measures (fraud detection, illegal card usage ....) ... to try to answer your question it would be good to know with which paymentmethod you tried

Afaik - code 1049 is for creditcard, 1092 for paypal

you may ask Xsolla support

https://help.xsolla.com/

(scroll down for a ticket or try Live Chat) normally they solve such probs real fast
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echoloth
Posts: 3
Joined: Sun Mar 15, 2020 3:57 pm

Re: I want to pay, but I can't

Post by echoloth »

Thank you for the quick reply!

My payment finally went through Paypal and now it's alright, I would ask the mods to close the thread.

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