DNS error

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boltyhead
Posts: 4
Joined: Tue Oct 26, 2010 12:11 pm

DNS error

Post by boltyhead »

I am not sure if this is the right place for this post.
For about a day now I have been getting a DNS error "DNS_PROBE_FINISHED_NXDOMAIN" whenever I try and load the website, on Edge, via my ISP, I have also received an error when trying to connect to the default game client, which I will post below, and Ender's client gives me an error stating "game.havenandhearth.com".

The game and website are both accessible when loading them via my mobile phone service provider.

This is the only website that I have noticed this issue with.

My ISP is Vostronet and I am located in the Northern Territory of Australia.

I have troubleshooted a number of solutions but to no success and my ISP has replied to me with the following
"As we have looked into the system, this could possibly an issue with the host as we tested it using google, quad 9 and cloudflare DNS but unable to reach the host.
You may need to contact their support team and ask for assistance."

The following is the error log when connecting via the default client
"
java.lang.RuntimeException: java.net.UnknownHostException: game.havenandhearth.com
at haven.launcher.Driver.run(Driver.java:92)
at haven.launcher.Driver.main(Driver.java:147)
Caused by: java.net.UnknownHostException: game.havenandhearth.com
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at sun.security.ssl.SSLSocketImpl.connect(Unknown Source)
at sun.net.NetworkClient.doConnect(Unknown Source)
at sun.net.www.http.HttpClient.openServer(Unknown Source)
at sun.net.www.http.HttpClient.openServer(Unknown Source)
at sun.net.www.protocol.https.HttpsClient.<init>(Unknown Source)
at sun.net.www.protocol.https.HttpsClient.New(Unknown Source)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.connect(Unknown Source)
at haven.launcher.Cache.update0(Cache.java:206)
at haven.launcher.Cache.update(Cache.java:277)
at haven.launcher.Resource.update(Resource.java:64)
at haven.launcher.Driver.run(Driver.java:84)
... 1 more
Suppressed: java.net.UnknownHostException: game.havenandhearth.com
... 20 more
Suppressed: java.net.UnknownHostException: game.havenandhearth.com
... 20 more
"
User avatar
MagicManICT
Posts: 18435
Joined: Tue Aug 17, 2010 1:47 am

Re: DNS error

Post by MagicManICT »

As nobody has answered yet, looks like there was an issue a couple days ago regarding DNS/server connections that was posted about in an odd place: http://www.havenandhearth.com/forum/vie ... 14#p873352. I'm assuming it is resolved as of this point.
Opinions expressed in this statement are the authors alone and in no way reflect on the game development values of the actual developers.
boltyhead
Posts: 4
Joined: Tue Oct 26, 2010 12:11 pm

Re: DNS error

Post by boltyhead »

Yes it seems as if it has resolved itself and I can now connect again thankfully.

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