Client crash

Ask, answer and discuss any and all topics about the hows, whys, wheres and whens of playing Haven & Hearth.
2589blue
Posts: 6
Joined: Wed Nov 21, 2018 12:40 pm

Client crash

Post by 2589blue »

#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00000001800f65e0, pid=6484, tid=0x0000000000001afc
#
# JRE version: Java(TM) SE Runtime Environment (8.0_191-b12) (build 1.8.0_191-b12)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (25.191-b12 mixed mode windows-amd64 compressed oops)
# Problematic frame:
# C [ig4icd64.dll+0xf65e0]
#
# Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
#
# If you would like to submit a bug report, please visit:
# http://bugreport.java.com/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.

My Client does not respond
Can someone tell me how to fix this
User avatar
Granger
Posts: 9255
Joined: Mon Mar 22, 2010 2:00 pm

Re: Client crash

Post by Granger »

Error in the Intel GPU driver. Try one from Intel should you have the Microsoft supplied one, a current version in case you have an old one, or an older version in case you have the current one. Or get a graphics card where the opengl drivers are not substandard.
⁎ Mon Mar 22, 2010 ✝ Thu Jan 23, 2020
User avatar
MagicManICT
Posts: 18435
Joined: Tue Aug 17, 2010 1:47 am

Re: Client crash

Post by MagicManICT »

It would be good to know what hardware you have installed as well as operating system and version information.
Opinions expressed in this statement are the authors alone and in no way reflect on the game development values of the actual developers.
2589blue
Posts: 6
Joined: Wed Nov 21, 2018 12:40 pm

Re: Client crash

Post by 2589blue »

>> MagicManICT

i use amber client 1.68.5
I can not find my error log in standard client so i use that
Last edited by 2589blue on Sat Dec 01, 2018 1:56 pm, edited 1 time in total.
2589blue
Posts: 6
Joined: Wed Nov 21, 2018 12:40 pm

Re: Client crash

Post by 2589blue »

>> Granger

First, My English skill is pretty bad, There is a possibility that I did not understand your answer.
I think you pointed out my computer's performance.
--
actually i use my laptop.
my laptop is pretty old and aged.
Anyway, I do not know whether i can play HnH or not, that's because developer does not mention the computer performance.

CPU : Intel i5-2450m 2.50Ghz
Graphic : Internal graphics (Intel HD Graphics Family)
Ram : 6 GB
Bit : 64Bit
User avatar
Granger
Posts: 9255
Joined: Mon Mar 22, 2010 2:00 pm

Re: Client crash

Post by Granger »

2589blue wrote:i use amber client 1.68.5
I can not find my error log in standard client so i use that
Do you have the same problem with the official client?

TL;DR from what I wrote: try a differnt driver for your GPU.
viewtopic.php?f=47&t=44629 has some more information.
⁎ Mon Mar 22, 2010 ✝ Thu Jan 23, 2020
2589blue
Posts: 6
Joined: Wed Nov 21, 2018 12:40 pm

Re: Client crash

Post by 2589blue »

Granger wrote:
2589blue wrote:i use amber client 1.68.5
I can not find my error log in standard client so i use that
Do you have the same problem with the official client?

TL;DR from what I wrote: try a differnt driver for your GPU.
viewtopic.php?f=47&t=44629 has some more information.
Yes. same problem at official client

Return to “How do I?”