Running game on windows 10

[Xhodan]

So a friend of mine I recently got into the game can't seem to keep the game open without it freezing up on her. Her OS on her laptop is Windows 10, I run Windows 7 and don't have any issues at all. We're both using Amber client. Any thoughts or suggestions on what might be the cause? There are no errors that pop up, the game just freezes and the only option after is to close the whole window and restart.

[Granger]

See the Bug Report HOWTO about the graphics driver and java version.
In case that dosn't cut it, please see that post about what to post regarding the system in question so we can help.